• The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Leadership is being the best you can be, and helping others be the best they can be.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • Companies Don’t Solve Problems.
    People Do.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Learn something every day. Never stop learning.

  • The brighter you are, the more you have to learn.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • No one of us is as smart as all of us – when teams function well, miracles happen.

The Loyalty Factor: Building Employee, Customer and Brand Loyalty

The source of the most powerful form of marketing— word of mouth—is within the walls of every company. It’s called loyalty, and successful leaders know its value.

Drawing on more than 25 years as an expert in the field, author Dianne M. Durkin shows you how to build a loyalty-driven organization from the inside out, based on this deceptively simple formula: 

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Magnetic Leadership: The R.E.A.L. Approach, Retaining, Engaging and Attracting Loyalty

What magnetism is consists somewhat of a mystery. One thing that is certain is it has special properties that create a force that attracts objects. The same is true with leadership. Magnetic Leaders create a force that acts at a distance and attracts and retains the right people, at the right time in the right place.

Magnetic Leaders know how to energize the inner power of their organizations despite the outer pressures.

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Dianne Durkin’s book defines this irresistible force of good leadership and define the differences between charismatic leadership and magnetic leadership. In this book, readers will learn what makes Magnetic Leadership: The R.E.A.L. Approach, Attracting, Retaining, Engaging and Attracting Loyalty how its magnetism creates results of increased productivity and profitability. With a quick 10 question assessment you will be able to determine your Level of Magnetic Leadership as well as strategies and techniques on how to increase your magnetism.

 

“If you’re ready to be a magnetic leader and empower those you lead,
then read and absorb the strategies in this brilliant book by Dianne!”

~James Malinchak
Featured on ABC’s Hit TV Show, “Secret Millionaire”
Co-Author, “Chicken Soup for the College Soul”
Founder, www.BigMoneySpeaker.com

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