• Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • The brighter you are, the more you have to learn.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • Companies Don’t Solve Problems.
    People Do.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Learn something every day. Never stop learning.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

Refuel, Recharge, Reenergize the Heart of the Organization

Competition is fierce in today’s business climate and an organization is only as successful as the people within the operation. Increasing your employee engagement is the cornerstone of your business transformation. By creating “WOW” experiences for your employees, you will refuel, recharge and reenergize your organization from the inside out.

In Refuel, Recharge, Reenergize the Heart of Your Organization Dianne Durkin explores the seven step engagement process, the costs of disengagement and also the impact change has on each individual within an organization. She’ll offer valuable tools individuals can utilize when navigating future transitions and to boost employee engagement.

Conference participants will explore the impact this increased engagement will have on their customer interactions. Once these strategies are employed in their organizations they will experience new levels of achievement with increased performance and profits.

  • Learn how to be transformational versus transactional
  • Identify strategies to “WOW” your employees and customers
  • Learn the seven step process of engaging and empowering all constituencies
  • Determine techniques to effectively motivate, coach and develop employees
  • Gather statistics on the value of employee and customer engagement

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