• People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • Companies Don’t Solve Problems.
    People Do.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • Learn something every day. Never stop learning.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • The brighter you are, the more you have to learn.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

Managing Change in Environments that are Redefining Themselves

In today’s fast-paced world, change is inevitable. Organizations that are not changing, do not grow, and die. Brilliance in leadership requires initiating change, while at the same time, managing the fears associated with the change. Creating a change process can be challenging! This session will discuss how leaders can achieve the necessary results with a defined process that creates rapport, respect and trust from the core of the organization, thereby, lasting the test of time.

  • Learn the value of change to your business.
  • Define change within your organization and define your vision.
  • Highlight various behavioral styles and their view of change.
  • Understand important leadership qualities to manage change in an environment that is redefining itself.
  • Outline the 4 key elements for acceptance of change internally and extremely.

Change creates opportunity


Trust Key to Change

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