• A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Companies Don’t Solve Problems.
    People Do.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The brighter you are, the more you have to learn.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Learn something every day. Never stop learning.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

Core Drivers for Generational Integration

Workplaces today are generational melting pots.  Knowing how to properly manage and motivate individuals with distinct experiences, values, and needs can mean the difference between a profitable company and one that fails to thrive. Never before has there been such a diversity of generations in the workforce as the Veterans (1922 – 1946), the Boomers (1946 – 1963), the Xers (1963 – 1980), Gen Y (1980 – 2000), and Gen Z (2001 - present) fill offices throughout the country.

Core Drivers for Generational Integration teaches company leaders how to effectively manage today's multigenerational workforce by first understanding the unique values and needs that fuel the beliefs and behaviors of each generation while teaching strategies for good employee relations between all generations.

  • Discover what drives the new generations and how to satisfy their need for work-life balance to increase employee retention
  • Understand the typical traits, expectations and needs of the various generations that coexist in the workplace.
  • Recognize the impact and effect of generational values in the workplace.
  • Learn how to effectively motivate, coach and develop employees from different generations.
  • Understand how the various generations can coexist for maximum results.

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