New England Women’s Leadership Institute (NEWLI)
June 7^th, 2013

Be Courageous: Create a Dynamic Personal Brand
Nashua, NH

ACCE Conference & Expo
May 13, 2013 1:30 – 5 pm

Increase Productivity and Profitability with Exceptional Leadership
Seattle, WA

ACCE Conference & Expo
May 14^th, 2013 2:30 – 3:45 pm

Cultivating a Culture that Delivers Superior Results
Seattle, WA

CUPA – HR Eastern Regional Conference
April 15, 2013 1:30 – 2:45 pm

Catapult Institutional Success: Hire Transformational Thinkers and Create Brand Advocacy
NY, NY

UNI Strategic
February 21-22, 2013

The Power of Customer Loyalty
Malaysia

Southern New Hampshire University
October 31st, 2012 12 – 2pm

The Power of Magnetic Leadership: It’s Time to Get R.E.A.L.
Manchester, NH

Project Management Institute  
October 17^th, 2012 6 – 8pm

Building Rapport and Connecting with Credibility
Portsmouth, NH

International Customer Management Institute (ICMI)
October 9th – 11th, 2012

Managing Change through Trust, Engagement & Empowerment 
Durkin's Session: Tuesday October 9th from 8:30am - 12:00pm
Dallas, TX
Event Link: http://www.icmi.com/ccdemo

Dreamforce (@ICMI)
September 18th - 21st 2012

Strategies for Hiring and Retaining Today’s ‘Super Agents’
Durkin's Session: Friday September 21st from 11:30am - 12:30pm
San Francisco, CA
Event Link: http://www.salesforce.com/dreamforce/DF12/

Institute of Management Accountants (IMA)
September 18^th, 2012 7am – 8:15am

How to Build a Culture
Mystic, CT
Event Link: http://nerc.imanet.org/

2012 Allegra Network Convention
July 21^st, 2012 1:30 – 2:45pm

Building Customer Loyalty and Brand Equity
Orlando, FL
Event Link: http://convention.allegranetwork.com/

NHASP Annual Conference
June 28^th, 2012 8:30am – 10am

Magnetic Leadership Principles for Principals
Bretton Woods, NH

Granite State Human Resources (GSHR)
May 1^st, 2012

Magnetic Leadership: It’s Time to Get R.E.A.L.
Manchester, NH   
Event Link: http://www.gshrconference.org/index.php

National Association Background Screeners (NAPBS)
April 16^th – 17th, 2012

Keynote: Managing Change in Environments that are Redefining Themselves
April 16^th, 8:30 – 9:50am
The Big E: Engaging, Empowering and Enriching Employees for Improved Earnings
Education Session - April 16^th, 11-11:50am
Creating a Culture of Reliability, Responsibility and Accountability
Education Session - April 16^th, 2: 3-3:50pm
Nashville, TN
Event Link: http://www.napbs.com/i4a/pages/index.cfm?pageid=3299

The Commonwealth Institute
January 26^th, 2012 8am – 10am

Core Drivers for Generational Integration
Boston, MA
Event Link: http://www.commonwealthinstitute.org/cms/publish/Calendar/Core_Drivers_for_Generational_Integration.php

Boston Women’s Network (BWN)
January 19th, 2012 from 6:00 - 8:30 pm

Magnetic Leadership - Creating Your Personal Brand
Boston, MA
Event Link: http://www.bostonwomensnetwork.org/index.php?src=events&submenu=Events_Speakers&srctype=detail&category=Events&refno=119

International Customer Management Institute (ICMI)
October 11th – 13th, 2011

Increase Productivity and Profitability with Exceptional Leadership
Session 503: October 13th, 2:15pm - 3:30pm
Dallas, TX
Event Link: http://www.icmi.com/Events/Call-Center-Demo

The Commonwealth Institute
October 5th, 2011 12:30pm – 2pm

Strategies for Success: The Power of Magnetic Leadership
Waltham, MA

Association for Accountants & Financial Professionals in Business
IMA Northeast Regional Council Annual Conference
September 19th, 2011 from 1:30pm – 3:15pm

Managing, Motivating and Integrating Your Multigenerational Workforce
Sturbridge, MA
Event Link: http://www.nerc.imanet.org/

International Customer Management Institute (ACCE/ ICMI)
June 13th – 16th, 2011

The Big E: Engaging, Empowering & Enriching Employees in Unsettled Times – Session 101 - Tuesday June 14th, 11am – 12:15pm
Managing, Motivating and Integrating Your Multigenerational Workforce - Session 401 -Wednesday June 15th, 11am – 12:15pm
New Orleans, LA
Event Link: http://www.icmi.com/ACCE/Conference
Sessions: http://bit.ly/jFBiGE

Maine HR Association  
May 10th, 2011  from 2:30pm – 4pm

The Power of Magnetic Leadership
Rockport, ME
Event Link: http://mainehr.com/convention/
Event Link RECAP http://www.youtube.com/user/LoyaltyFactor#p/a/f/0/8jQlwSYAxKk

The Association for Operations Management – Southern NH Chapter (APICS)
May 19th, 2011 from 2:30pm – 4pm

The Big E: Engaging, Empowering & Enriching Employees
Nashua, NH
Event Link: http://www.apics253.org/pdm.html

Manchester Area HR Association (MAHRA)
March 1st, 2011 from 8-10am

Employee Involvement in Companies
Manchester, NH

Massachusetts Innovation & Technology Exchange (MITX)
November 9th, 2010 from 8-10am

Attracting & Retaining the Multigenerational Workforce
Cambridge, MA
Event Link: RECAP http://blog.mitx.org/Blog/bid/58450/Overcome-Multigenerational-Challenges-at-Work-Event-Recap

Greater Merrimack Valley Human Resource Association (GMVHRA)
September 8th, 2010 from 9:10 – 10:15am

Coaching for Commitment
North Andover, MA

International Customer Management Institute (ICMI) – ACCE Conference & Expo Event
June 14th, 2010 from 1:30 – 5pm

Managing Through Change
New Orleans, LA

LOMA 2010 Customer Service Conference
June 4th, 2010 from 8:30am – 9:30am

Retaining High Caliber Employees
Orlando, FL

Granite State Human Resources Conference
May 11th, 2010 from 8:30am – 9:45am

Retaining High Caliber Employees
Manchester, NH

Employers Association of the NorthEast (EANE) New England Workforce Conference
March 25th, 2010 from 10:00am – 11:45am

The Loyalty Factor: Increasing Employee, Customer and Brand Loyalty
Sturbridge, MA
Event Link: RECAP http://www.youtube.com/user/LoyaltyFactor#p/a/u/0/2zL_ahkTviQ

Granite State Chapter International Executive Housekeeping Association (IEHA)
March 11th, 2010 from 10am – 2pm

Customer Relationships
Brentwood, NH

The Society of Consumer Affairs Professionals in Business New England Chapter (SOCAP NE)
January 26th, 2010 from 2-4pm

Building Employee, Customer and Brand Loyalty
Canton, MA

Human Resources IQ
January 14th, 2010 from 3:30-4:30pm

Attracting, Retaining & Empowering the New Generation
Webinar

Northeast Human Resources Association (NEHRA)
December 10th, 2009 from 8am – 5pm

Coaching for Commitment
Waltham, MA

Granite State Chapter International Executive Housekeeping Association (IEHA)
December 2nd, 2009 from 10am – 2pm

Managing the Multigenerational Workforce
Brentwood, NH

American Society for Healthcare Human Resources Administration
(ASHHRA) of the American Hospital Association
November 1st, 2009 from 4:45 – 6:15pm

Attracting, Retaining & Empowering the New Generation
Chicago, IL

The Customer Experience / EMACS Conference
October 29th, 2009 from 2-3:30pm

Effectively Leading & Managing in an Economic Downturn
Webinar