"Dianne Durkin is not an ordinary person. She can only be described as extraordinary. I have rarely come across a greater combination of intelligence and spunk!”
- Bob Lamkin,
VP, American Sales
- Magnetic Leadership: The R.E.A.L. Approach
- Magnetic Leadership
- Managing Change
- Building a Culture of Reliability
- Multi-Generational Workforce
- Employee Engagement vs.Satisfaction
- Building a Global Culture
- Building Brand Loyalty
- Psych 101 for Building Customer Relationships
- Effectively Managing a Merger & Acquisition
- Upcoming Speaking Engagements
- Past Speaking Engagements
Transform Your Organization
Contact
Loyalty Factor
603-334-3401


Past Speaking Engagements
New England Women’s Leadership Institute (NEWLI)
June 7th, 2013
Be Courageous: Create a Dynamic Personal Brand
ACCE Conference & Expo
May 13, 2013 1:30 – 5 pm
Increase Productivity and Profitability with Exceptional Leadership
ACCE Conference & Expo
May 14th, 2013 2:30 – 3:45 pm
Cultivating a Culture that Delivers Superior Results
CUPA – HR Eastern Regional Conference
April 15, 2013 1:30 – 2:45 pm
Catapult Institutional Success: Hire Transformational Thinkers and Create Brand Advocacy
UNI Strategic
February 21-22, 2013
The Power of Customer Loyalty
Southern New Hampshire University
October 31st, 2012 12 – 2pm
The Power of Magnetic Leadership: It’s Time to Get R.E.A.L.
Project Management Institute
October 17th, 2012 6 – 8pm
Building Rapport and Connecting with Credibility
International Customer Management Institute (ICMI)
October 9th – 11th, 2012
Managing Change through Trust, Engagement & Empowerment
Dallas
Dreamforce (@ICMI)
September 18th - 21st 2012
Strategies for Hiring and Retaining Today’s ‘Super Agents’
Durkin's Session: Friday September 21st from 11:30am - 12:30pm
San Francisco, CA
Event Link: http://www.salesforce.com/dreamforce/DF12/
Institute of Management Accountants (IMA)
September 18th, 2012 7am – 8:15am
How to Build a Culture
Mystic, CT
Event Link: http://nerc.imanet.org/
2012 Allegra Network Convention
July 21st, 2012 1:30 – 2:45pm
Building Customer Loyalty and Brand Equity
Event Link: http://convention.allegranetwork.com/
NHASP Annual Conference
June 28th, 2012 8:30am – 10am
Magnetic Leadership Principles for Principals
Granite State Human Resources (GSHR)
May 1st, 2012
Magnetic Leadership: It’s Time to Get R.E.A.L.
Manchester, NH
Event Link: http://www.gshrconference.org/index.php
National Association Background Screeners (NAPBS)
April 16th – 17th, 2012
Keynote: Managing Change in Environments that are Redefining Themselves
April 16th, 8:30 – 9:50am
The Big E: Engaging, Empowering and Enriching Employees for Improved Earnings
Education Session - April 16th, 11-11:50am
Creating a Culture of Reliability, Responsibility and Accountability
Education Session - April 16th, 2: 3-3:50pm
Event Link: http://www.napbs.com/i4a/pages/index.cfm?pageid=3299
The Commonwealth Institute
January 26th, 2012 8am – 10am
Core Drivers for Generational Integration
Event Link: http://www.commonwealthinstitute.org/cms/publish/Calendar/Core_Drivers_for_Generational_Integration.php
Boston Women’s Network (BWN)
January 19th, 2012 from 6:00 - 8:30 pm
Magnetic Leadership - Creating Your Personal Brand
Boston, MA
Event Link: http://www.bostonwomensnetwork.org/index.php?src=events&submenu=Events_Speakers&srctype=detail&category=Events&refno=119
International Customer Management Institute (ICMI)
October 11th – 13th, 2011
Increase Productivity and Profitability with Exceptional Leadership
Session 503: October 13th, 2:15pm - 3:30pm
The Commonwealth Institute
October 5th, 2011 12:30pm – 2pm
Strategies for Success: The Power of Magnetic Leadership
Association for Accountants & Financial Professionals in Business
IMA Northeast Regional Council Annual Conference
September 19th, 2011 from 1:30pm – 3:15pm
International Customer Management Institute (ACCE/ ICMI)
June 13th – 16th, 2011
The Big E: Engaging, Empowering & Enriching Employees in Unsettled Times – Session 101 - Tuesday June 14th, 11am – 12:15pm
Managing, Motivating and Integrating Your Multigenerational Workforce - Session 401 -Wednesday June 15th, 11am – 12:15pm
Sessions: http://bit.ly/jFBiGE
Maine HR Association
May 10th, 2011 from 2:30pm – 4pm
The Power of Magnetic Leadership
Event Link RECAP http://www.youtube.com/user/LoyaltyFactor#p/a/f/0/8jQlwSYAxKk
The Association for Operations Management – Southern NH Chapter (APICS)
May 19th, 2011 from 2:30pm – 4pm
The Big E: Engaging, Empowering & Enriching Employees
Manchester Area HR Association (MAHRA)
March 1st, 2011 from 8-10am
Employee Involvement in Companies
Massachusetts Innovation & Technology Exchange (MITX)
November 9th, 2010 from 8-10am
Attracting & Retaining the Multigenerational Workforce
Greater Merrimack Valley Human Resource Association (GMVHRA)
September 8th, 2010 from 9:10 – 10:15am
Coaching for Commitment
International Customer Management Institute (ICMI) – ACCE Conference & Expo Event
June 14th, 2010 from 1:30 – 5pm
Managing Through Change
LOMA 2010 Customer Service Conference
June 4th, 2010 from 8:30am – 9:30am
Retaining High Caliber Employees
Granite State Human Resources Conference
May 11th, 2010 from 8:30am – 9:45am
Retaining High Caliber Employees
Employers Association of the NorthEast (EANE) New England Workforce Conference
March 25th, 2010 from 10:00am – 11:45am
The Loyalty Factor: Increasing Employee, Customer and Brand Loyalty
Granite State Chapter International Executive Housekeeping Association (IEHA)
March 11th, 2010 from 10am – 2pm
Customer Relationships
The Society of Consumer Affairs Professionals in Business New England Chapter (SOCAP NE)
January 26th, 2010 from 2-4pm
Building Employee, Customer and Brand Loyalty
Human Resources IQ
January 14th, 2010 from 3:30-4:30pm
Attracting, Retaining & Empowering the New Generation
Webinar
Northeast Human Resources Association (NEHRA)
December 10th, 2009 from 8am – 5pm
Coaching for Commitment
Granite State Chapter International Executive Housekeeping Association (IEHA)
December 2nd, 2009 from 10am – 2pm
Managing the Multigenerational Workforce
American Society for Healthcare Human Resources Administration
(ASHHRA) of the American Hospital Association
November 1st, 2009 from 4:45 – 6:15pm
Attracting, Retaining & Empowering the New Generation
The Customer Experience / EMACS Conference
October 29th, 2009 from 2-3:30pm
Effectively Leading & Managing in an Economic Downturn
Webinar
