Loyalty Factor employs a combination of full-time and virtual consultants, allowing us to choose the right talent to meet our client's needs. We have access to over 50 senior consultants with both domestic and international experience in a vast range of areas including acquisition integration, change management, organizational redesign, sales, strategic marketing, teambuilding, leadership/management development and customer relationship training.

Loyalty Factor is continually searching for new and vibrant talent to add to our diverse team of professionals. If you possess high-caliber skills and share Loyalty Factor's vision and values, please forward your resume for consideration.

International Business Consultant

This senior management consultant has extensive experience in delivering business transformation to enterprises worldwide. Cost savings and quantifiable performance results for multi-national clients speak eloquently to a broad, quarter century of experience and unsurpassed expertise in international business.

He served over 25 years in international operations for a Fortune 500 company. His scope of responsibilities grew to executive level, in both field and corporate organizations, encompassing all traditional business functions. Particularly, he managed two services business units with revenues exceeding $3B to double-digit annual growth rates.

He has a B.S. from Boston University and has completed the Advanced International MBA Program, INSEAD, in Fontainbleau, France. He has been a guest lecturer on the subject of Business Transformation, at both Clark University and Northeastern University.

Senior Training Consultant

This consultant has trained over 5000 managers and executives. She has extensive experience as a facilitator in building team effectiveness and as a personal coach with high-technology companies including GTE and IBM. She is known for the enthusiastic feedback she receives from every program she facilitates. Program expertise areas include:

• Leadership and Management
• Team Effectiveness
• Presentation and Selling Skills
• 360-Degree Feedback
• Computer-Based Business Simulations
• Communicating for Results

Prior experience includes 20+ years with IBM where she led a global team of 15 high technology training professionals at IBM's Advanced Business Institute. She is a graduate of the Center for Authentic Leadership and has a degree in Business and Psychology from Portland State University.

Experiential Training Consultant

This consultant has over 20 years of experience in experiential training and public relations. Prior to joining Loyalty Factor this person consulted with clients to design and deliver experiential training programs to address client goals in the areas of change management, communications, conflict management, supervisory and leadership skills, knowledge management, and other teambuilding and performance improvement objectives. In addition to her training work she has published a number of articles including:

• "Champions Of Change: Not Just Business As Usual"
• "Changing Workplace In The Decade Ahead"
• "The Workplace Of The Future...What Can You Do To Prepare"

Sales Training Consultant

This experienced sales and marketing professional has over eighteen years of outstanding achievement in sales development, account management, product promotion, and sales and customer service training. She is the founder of a sales training and consulting business whose mission is to help companies exceed their sales goals and provide outstanding service to ensure customer loyalty. Prior to consulting, she owned and was president of a plastic fabrication business. She has also held sales and sales training positions. Always performing in the top percentile of the sales organization, this consultant possesses a thorough knowledge of the sales process and believes the key to long-term success is in building strong customer relationships. Her effective communication skills and strong leadership abilities provide results to clients.

Senior Performance Consultant

This consultant is a dynamic, persuasive presenter with international delivery experience. He has over 20 years of experience in instructional design and program development and has consistently demonstrated excellence in analyzing organizational development needs. He has developed and delivered programs on a wide variety of topics including:

• Negotiation Skills
• Solution-Based Selling
• Change Management
• Conflict Management
• Customer Excellence
• Facilitation and Presentation Skills

He has provided training and coaching for companies including General Electric, AT&T Broadband, EMC2 and Compaq Computer Corporation and has developed expertise in train-the-trainer capabilities.

He is a member of the American Society for Training and Development (ASTD) and is certified in Myers Briggs and AMA Management Training.

Customer Care Consultant

This consultant has an extensive background working with high technology firms in information technology, business process engineering, operations management and customer service. He has successfully developed and implemented predictable processes that increase customer satisfaction while gaining cost efficiencies --- thus improving profitability - and brings excellent customer-facing qualities that quickly establish rock-solid customer relationships.

As Vice President of Customer Care for a large Internet infrastructure services provider, he managed a 150-employee customer service organization and led numerous initiatives that increased customer satisfaction. These initiatives positioned the company as a leader in customer intimacy even during difficult economic times. As Director of Information Services for GTE Internetworking, he was instrumental in developing processes that integrated sales, marketing and operations to present "one face" to the customer and consistently exceed their expectations. At EDS, Holland Mark Martin and GTE Mobile Communications, he developed processes and implemented technology to support all facets of customer care. His excellent communications and leadership skills have enabled him to help numerous organizations reach peak performance.