The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.
Comments From Our Clients
“The pivotal point of attending a three-day seminar with Dianne Durkin as part of my MBA studies at Plymouth State University, was realizing I was not what I perceived myself to be as a supervisor. I took the class because I needed to learn how to deal with two employees who were having performance issues – the seminar provided me with concrete, results-driven management style directions and made me realize that my management was as much a problem as my staff.
“The class ended on Sunday – and by Tuesday I had the HR escort those two employees out of the building. The change has been tremendous in this 271-bed hospital which provides both in and out-patient services -- it is paradise here now. The internal change within me as a supervisor has changed everything around me. The staff takes me more seriously because I have established authority. I am respected – and employees respect each other. This has transformed the workplace to a 100 percent positive workplace – free of any negative behaviors.”
Marcelo Castro, RRT-NPS, RN, BSN
Caritas Holy Family Hospital
Supervisor of Respiratory Care/PFT Lab 70 East Street, Methuen MA 01844