The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.
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The brighter you are, the more you have to learn.
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Leadership is being the best you can be, and helping others be the best they can be.
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Learn something every day. Never stop learning.
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No one of us is as smart as all of us – when teams function well, miracles happen.
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78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.
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People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.
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Companies Don’t Solve Problems.
People Do. -
Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.
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It costs 10 times more to gain a new customer than it does to keep an existing customer.
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70% of organizational changes fail and these failures can be traced to ineffective leadership.
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The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.
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Change is constant. To implement change you must listen, engage, and empower individuals in the change process.
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It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.
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Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill
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85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.
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The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.
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"High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard
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The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi
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Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.
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First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.
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The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes
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50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.
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Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.
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Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.
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If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb
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A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.
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25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.
