78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.
- Employee and customer retention
- Innovation, creativity, and differentiation in the marketplace
- Developing an integrated infrastructure and process for future growth
A consulting and training firm, Loyalty Factor increases productivity and profitability by providing individually tailored consulting and training services that enhance employee, customer and brand loyalty. By engaging all constituencies and helping them clearly understand the vision, strategic direction and values of the organization, Loyalty Factor's comprehensive offerings develop a corporate culture of employee commitment and provide a proven process for maximizing employee productivity and increasing profitability. This process builds loyalty from the core of the company; thereby lasting the "test of time".