• 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Companies Don’t Solve Problems.
    People Do.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The brighter you are, the more you have to learn.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Learn something every day. Never stop learning.

In today’s global economy, critical success factors are:
  • Employee and customer retention
  • Innovation, creativity, and differentiation in the marketplace
  • Developing an integrated infrastructure and process for future growth

A consulting and training firm, Loyalty Factor increases productivity and profitability by providing individually tailored consulting and training services that enhance employee, customer and brand loyalty. By engaging all constituencies and helping them clearly understand the vision, strategic direction and values of the organization, Loyalty Factor's comprehensive offerings develop a corporate culture of employee commitment and provide a proven process for maximizing employee productivity and increasing profitability. This process builds loyalty from the core of the company; thereby lasting the "test of time".

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