Platinum Coaching Program Includes: Weekly 1-2 hour Live Video Coaching via video webinar Unlimited email access with guarantee of 8 hour response 2 mini phone sessions per week of 15 - 30 minutes each (ideal for starting and ending the week) 5 hours ON SITE personal coaching with other team members / month More Information

Gold Coaching Program Includes: Weekly 1-2 hour Live Video Coaching via video webinar Unlimited email access with guarantee of 8 hour response 2 mini phone sessions per week of 15 - 30 minutes each (ideal for starting and ending the week) More Information

Silver Coaching Program Includes: Weekly 1 hour Live Video Coaching via video webinar Unlimited email access with guarantee of 8 hour response 2 mini phone sessions per week of 15 minutes each (ideal for starting and ending the week) More Information

Have you ever wondered:

• How you can I get everyone in my organization on the same page?
• How to get my team to work more effectively together?
• How can I get my vision and strategic direction clearly, concisely and consistently communicated across the entire organization?
• How can I get my senior managers to take calculated risks and make decisions that will support our strategy?
• How do I get my leadership staff to understand the reasons for our strategic direction?
• How do I set up a plan to get middle management involved early and often in strategies for the organization?
• How do I get individuals to understand how their jobs affect the bottom-line results of the organization?
• How do I clearly define individual roles and responsibilities to support the overall vision and strategy of the organization?

If you ask yourself any or all of these questions, don’t feel that you are alone. Executives across the world are continually seeking answers to these questions. This is where executive coaching plays a huge role.

With the help of a business coach, senior managers can develop strategies and implementation plans to deal with all aspects of their complex roles. The key is to have executive coaches who are also business coaches, and understand the operational and relationship issues associated with running a business

Dianne Durkin has over 25 years of experience as a financial analyst, direct sales person, international marketing, and training and development. She has been the financial analyst and Vice President of Marketing for a technology company and the President of a consulting and training company. She has also founded and sold two companies.

Dianne’s combination of executive management and entrepreneurial skills has proven to be very beneficial in helping executives at all levels of an organization maximize their efficiency and effectiveness Dianne is known to take vision to reality. She is described as a rare combination of creativity and strong business sense who quickly gets to the core issues and their impact on the organization – profits, productivity and people.

Working with all styles of individuals Dianne coaches leaders and managers across the entire organization. For more information about Dianne’s executive coaching services,

Please call to schedule your FREE 30 minute Intro session.

Complete Loyalty Package

• Book - The Power of Magnetic Leadership: It’s Time to Get R.E.A.L.
• Book - The Loyalty Factor: Building Employee, Customer and Brand Loyalty
• 3 White Papers:
  • Managing, Motivating and Integrating Your Multigenerational Workforce
  • The Big E: Engaging, Empowering and Enriching Employees for Increased Earnings
  • Appreciation Creates Bottom-line Results

More Information

It often takes the objective expertise of an outside consultant to facilitate the change process. This is especially the case when a company is engaged in a major change initiative or a merger or acquisition. Loyalty Factor works with executives to clearly define the future strategy and integrate the new vision, values and positioning of the company through a five step process:

1. Set vision, values and positioning where meaning and purpose are
   clear resulting in people wanting to make meaningful contributions.
   
2. Listen, involve, support and empower all constituencies to strive for the
   organization's success.
   
3. Develop integrated, consistent strategic initiatives and communications
   strategies with measurable results.
   
4. Provide an environment that promotes collaboration, builds effective teams,
   and fosters a commitment to change and growth.
   
5. Measure productivity and profitability with return on investment
   methodologies.

Many companies utilize 360-degree feedback, a process touted for boosting productivity by giving workers a more accurate sense of their personal strengths and weaknesses and effectively identifying true competencies. If administered regularly these assessments are also a useful tool for evaluating the effects of training and other development programs and can be used to target training towards the specific needs/developmental areas of an organization or group.

Loyalty Factor works with clients to customize and implement a 360-degree feedback process within their organization. This includes developing the list of skills and competencies to be included in the survey, designing questions to assess those skills, determining the implementation process and administering the assessment. Assessments can be administered on the web or via diskette based upon the company's needs.

At the end of the assessment process, each individual receives a report that includes:

• The mean (average) of all responses to each item and the distribution of the responses among all rankings (i.e., the number of respondents at each ranking);
• A comparison of self-assessment with others' assessments;
• A comparison (i.e., gap analysis) between performance and importance of each item;
• Verbatim narrative comments included by respondents.
• Personal development planning and journal pages.

In addition, Loyalty Factor provides clients with organizational summary data including:

• Evaluation of trends and patterns among participants at various levels or in specific areas of the organization

Evaluation of training and other organizational interventions with group summary data.

Loyalty Factor provides a customized 360 Assessment specifically tailored to developing Magnetic Leadership, entitled:

Magnetic Leadership:
The R.E.A.L. Approach, Retaining, Engaging and Attracting Loyalty

This assessment outlines the traits and competencies for effective magnetic leadership, and provides detailed feedback on how individuals can become powerful magnetic leaders.

In order to be effective, a comprehensive change management process requires three elements:

• Leading the change.
• Managing through the change.
• Providing an environment where the change can easily and smoothly be accepted.

Loyalty Factor's seven-step change management process incorporates each of these elements. Similar to our strategic assessment process, our change process fuels momentum and trust by engaging and valuing all constituencies in an organization. This leads to maximum results and provides excellent ROI for your change initiative.

Loyalty Factor's Seven Step Change Process

1. Hold an Executive Workshop to clearly articulate:
   • The changes that need to be implemented.
   • The vision for how these changes will positively affect the organization.
   • Methodologies and processes to move from the present state to the
     changed state.
2. Communicate the change process to the entire organization to address
   resistance and develop support for the change.
3. Engage change agents in developing recommendations for how to address any
   obstacles to the change.
4. Determine an implementation plan for the change including timeframes and
   milestones.
5. Communicate the implementation plan and schedule to the entire organization
   to ensure awareness and involvement.
6. Train frontline managers to provide them with the skills necessary to implement
   the required changes.
7. Measure the results to determine what additional tools, training, and processes
   employees need to enhance the change.

To learn more about our Winning Change Strategies, please fill in the boxes below. Full Name (*) Please type your full name. E-mail (*) Invalid email address. Company Invalid Input Phone Invalid Input

Managing Through Change

In times of economic unrest, it is extremely difficult to maintain status quo in your business processes and positively impact the bottom-line. This is where developing new initiatives and managing the change process is critical. Leaders realize they need to continually stimulate winning change strategies because organizations that do not change, do not grow, and die.

Loyalty Factor helps individuals in the organization through the 5 stages of change.

1. Awareness that change is coming.
2. Interest in seeing the change happen
3. Personal evaluation of the change
4. The decision to try out the change
5. Adoption of the change

This minimizes the resistance to the change and helps leaders and managers handle the various levels of resistance. Even in the current economic downturn, Loyalty Factor clients are multiplying profits, increasing productivity and growing.

A corporation’s core strength is its employees. Through focus groups and intensive interviews, Loyalty Factor determines how employees view their place within the organization. We then work with the management team to implement programs to increase employee loyalty at all levels. Throughout the process Loyalty Factor coaches, engages, supports, and involves employees while helping them understand the importance of their role in their company’s success.

Customer retention, especially in trying economic times, must be the focus of any company interested in growth. Loyal customers provide a solid foundation of revenues and can be counted on to purchase new offerings and forward recommendations to potential customers. By simply increasing customer retention from 10% to 15%, companies can double their profits. Loyalty Factor will work with your organization to conduct surveys and focus groups, analyze corporate records, and develop goals and programs for customer retention.