• 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Companies Don’t Solve Problems.
    People Do.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The brighter you are, the more you have to learn.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Learn something every day. Never stop learning.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

Strategic Assessment and Alignment

It often takes the objective expertise of an outside consultant to facilitate the change process. This is especially the case when a company is engaged in a major change initiative or a merger or acquisition. Loyalty Factor works with executives to clearly define the future strategy and integrate the new vision, values and positioning of the company through a five step process:

  1. Set vision, values and positioning where meaning and purpose are
    clear resulting in people wanting to make meaningful contributions.
  2. Listen, involve, support and empower all constituencies to strive for the
    organization's success.
  3. Develop integrated, consistent strategic initiatives and communications
    strategies with measurable results.
  4. Provide an environment that promotes collaboration, builds effective teams,
    and fosters a commitment to change and growth.
  5. Measure productivity and profitability with return on investment
    methodologies.

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