• Companies Don’t Solve Problems.
    People Do.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • The brighter you are, the more you have to learn.

  • Learn something every day. Never stop learning.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

The Big E: Engage, Empower, Enrich and Enable Employees for Improved Earnings

According to Gallup, more than two-thirds of American workers are not engaged or disengaged. The ISR, a leading research and consulting company, recently conducted a study of 660,000 global employees where the results show a dramatic difference in bottom-line results between companies with highly engaged employees compared with organizations with low levels of engagement.

Come to this session and learn about the cost of disengagement and what you and your organization can do to improve the “Big E” in your organizations. This session is an outstanding reminder that it is people who make things happen.

  • Outline the 7 step process to engaging and empowering employees.
  • Identify holistic enrichment techniques that go beyond work life balance.
  • Discover insights of what other companies have done and the results they have enjoyed.
  • Develop strategies to sustain the “Big E” through times of change and uncertainty.
  • Understand how to replace negative energy with positive energy.

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