Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

Customer Loyalty Survey

Customer retention, especially in trying economic times, must be the focus of any company interested in growth. Loyal customers provide a solid foundation of revenues and can be counted on to purchase new offerings and forward recommendations to potential customers. By simply increasing customer retention from 10% to 15%, companies can double their profits. Loyalty Factor will work with your organization to conduct surveys and focus groups, analyze corporate records, and develop goals and programs for customer retention.

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