• People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • The brighter you are, the more you have to learn.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Learn something every day. Never stop learning.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Companies Don’t Solve Problems.
    People Do.

Orchestrate a Culture of Rock Stars

Do you wonder what the magic is behind the most successful companies? OR how YOU can become the next success story? Rock star performances are driven from individuals with fundamental skills who are nourished by a dynamic, responsive and engaging corporate culture. This session will explore how leaders can cultivate a garden of rock stars by building a culture of reliability, accountability, and responsibility plus leading powerfully, passionately and purposefully.

Attendees will learn how to build a corporate culture where employees are self-directed, creative, innovative, and take ownership. Discover the questions to ask employees to determine what contributes to or detracts from their ability to deliver excellent customer service. Employees want to do a good job. Finding out what they need and providing them the tools, processes, etc. allows for improved productivity, profitability and customer satisfaction.

Ms. Durkin will highlight the Swedwood Group, the US manufacturing facility for IKEA International and describe the methodologies that created outstanding results: remarkable inventory reductions of 35%, customer satisfaction increase from 59% to 80%, service revenue increase from 30% to 60% and total revenue growth from 385k to 8.1 million in 18 months.

  • Discuss fundamental characteristics that allow an individual to deliver a stellar performance
  • Identify strategies to recognize and capitalize on individual strengths and exploit them
  • Utilizing trust as the foundation of a responsibility-based culture
  • Define a seven step engagement process that drives bottom-line results
  • Outline techniques to effectively motivate, coach and develop high potentials

Copyright © 2014 Loyalty Factor. All Rights Reserved.