Continuing Education

Follow-on Module

Following the Strengthening Customer Relationships program, Loyalty Factor recommends implementing a reinforcement module approximately three months after the initial training. This module is designed to review and reinforce the skills presented in the core program and to help participants refine and more fully utilize these skills.

Continuing Education Series

To ensure that skills learned in the Strengthening Customer Relationships program are reinforced and deepened, Loyalty Factor offers a Continuing Education Series. The Continuing Education Series is a subscription service offering monthly reinforcement modules to be implemented by managers/supervisors within the organization. The modules range from 30 minutes to 1 hour and can be implemented in conjunction with regularly scheduled staff meetings. Managers are provided with detailed instructions and any necessary supporting materials for implementing the modules.

“Leadership is the engine.”
- Bengt Lundgren
“Challenges are what make life interesting; overcoming them is what makes life meaningful.”
- Joshua J. Marine
“Culture underlies all that an organization does. It determines an organization’s readiness for change.”
– Pat Zigman & Judd Huekstra
"Loyalty Factor works with top management to identify key strategies for future growth. We work closely with the executive team to design and implement appropriate company initiatives that enable the organization to reach its overall goals and objectives and maximize productivity and profitability."
“The very essence of leadership is that you have a vision. You cant just blow an uncertain trumpet.”
- Theodore Hesburgh
“There are countless ways of achieving greatness, but any road to achieving one’s maximum potential must be built on a bedrock of respect for the individual, a commitment to excellence, and a rejection of mediocrity.
-Buck Rogers
“You get the best out of others when you give the best of yourself.”
- Harry Firestone
“The most important single ingredient in the formula of success is knowing how to get along with people.”
- Theodore Roosevelt
“Kind words can be short and easy to speak, but their echoes are truly endless.”
- Mother Teresa
“A leader motivates, inspires and energizes people by connecting the vision, values, purpose and business goals of the organization to individual values and needs.”
- Dianne Durkin
“We hired Loyalty Factor to restructure our organization and prepare for sale. With their help, we achieved our goals and objectives.”
“Many of us are more capable than some of us . . but none of us is as capable as all of us!!”
- Tom Wilson
“Different viewpoints and levels of expertise create innovative and creative solutions.”
“The most important things to say are those which often I did not think necessary for me to say -- because they were too obvious.”
- André Gide
You must be the change you wish to see in the world.
-Mahatma Gandhi
“Leadership is unlocking people's potential to become better.”
- Bill Bradley
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”
- John Quincy Adams
“Win/Win is based on the paradigm that there is plenty for everybody, that one person’s success is not at the expense or exclusion of the success of others.”
- Stephen R. Covey
“Be the best you can be, and help others be the best they can be!”
"This training should be mandatory for every company!“
"Was very helpful in understanding customer's needs and wants - the best training attended ever."
“What isn’t tried won’t work.”
- Claude McDonald
“People learn through training, and training is the best way to develop people in your organization.”
- Anonymous
“Consumer satisfaction is increased when agents are competent, proactive and personalized.”
- Genesys Oct 2009

Transform Your Organization

Contact Loyalty Factor
603-334-3401