• Companies Don’t Solve Problems.
    People Do.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • The brighter you are, the more you have to learn.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Learn something every day. Never stop learning.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

Upcoming Speaking Engagements

  

Associated Grocers of New England
January 27, 2017

Leading Effective Meetings
Pembroke, NH

Advena World Conference 
March 24, 2017

The Power of Magnetic Leadership: It's Time to Get R.E.A.L. 
Washington, DC

Associated Grocers of New England
May 16, 2017

How to Field a Connection with People in 10 Seconds 
Pembroke, NH

ICMI
May 23, 2017

Forward Thinking: Generational Impact on the Future of Contact Centers
Orlando, FL

New England Contact Center Forum
June 13, 2017

Topic: Coming Soon!! 
Foxborough, MA

 

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