• It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Learn something every day. Never stop learning.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • The brighter you are, the more you have to learn.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Companies Don’t Solve Problems.
    People Do.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

Change Management

In order to be effective, a comprehensive change management process requires three elements:

  • Leading the change.
  • Managing through the change.
  • Providing an environment where the change can easily and smoothly be accepted.

Loyalty Factor's seven-step change management process incorporates each of these elements. Similar to our strategic assessment process, our change process fuels momentum and trust by engaging and valuing all constituencies in an organization. This leads to maximum results and provides excellent ROI for your change initiative.

Loyalty Factor's Seven Step Change Process

  1. Hold an Executive Workshop to clearly articulate:
    • The changes that need to be implemented.
    • The vision for how these changes will positively affect the organization.
    • Methodologies and processes to move from the present state to the
      changed state.
  2. Communicate the change process to the entire organization to address
    resistance and develop support for the change.
  3. Engage change agents in developing recommendations for how to address any
    obstacles to the change.
  4. Determine an implementation plan for the change including timeframes and
    milestones.
  5. Communicate the implementation plan and schedule to the entire organization
    to ensure awareness and involvement.
  6. Train frontline managers to provide them with the skills necessary to implement
    the required changes.
  7. Measure the results to determine what additional tools, training, and processes
    employees need to enhance the change.
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Winning Change Strategies,
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Managing Through Change

In times of economic unrest, it is extremely difficult to maintain status quo in your business processes and positively impact the bottom-line. This is where developing new initiatives and managing the change process is critical. Leaders realize they need to continually stimulate winning change strategies because organizations that do not change, do not grow, and die.

Loyalty Factor helps individuals in the organization through the 5 stages of change.

  1. Awareness that change is coming.
  2. Interest in seeing the change happen
  3. Personal evaluation of the change
  4. The decision to try out the change
  5. Adoption of the change

This minimizes the resistance to the change and helps leaders and managers handle the various levels of resistance. Even in the current economic downturn, Loyalty Factor clients are multiplying profits, increasing productivity and growing.

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