25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.
In order to be effective, a comprehensive change management process requires three elements:
- Leading the change.
- Managing through the change.
- Providing an environment where the change can easily and smoothly be accepted.
Loyalty Factor's seven-step change management process incorporates each of these elements. Similar to our strategic assessment process, our change process fuels momentum and trust by engaging and valuing all constituencies in an organization. This leads to maximum results and provides excellent ROI for your change initiative.
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In times of economic unrest, it is extremely difficult to maintain status quo in your business processes and positively impact the bottom-line. This is where developing new initiatives and managing the change process is critical. Leaders realize they need to continually stimulate winning change strategies because organizations that do not change, do not grow, and die.
Loyalty Factor helps individuals in the organization through the 5 stages of change.
- Awareness that change is coming.
- Interest in seeing the change happen
- Personal evaluation of the change
- The decision to try out the change
- Adoption of the change
This minimizes the resistance to the change and helps leaders and managers handle the various levels of resistance. Even in the current economic downturn, Loyalty Factor clients are multiplying profits, increasing productivity and growing.