• 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Companies Don’t Solve Problems.
    People Do.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • The brighter you are, the more you have to learn.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • Learn something every day. Never stop learning.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

Training Programs

Client comments from our various training programs:

"I've been to a lot of these programs, this was the best I've ever attended. Dianne has an incredible knowledge base and gave me new techniques that I've not learned before. Excellent program."

"Good material for coaching us, making us change our way of thinking in order to become effective, successful managers."

"Coaching techniques were very useful."

"I found some of the coaching techniques to be quite effective. I want to stress that all sections covered are useful and I will use on a continuous basis."

“We hired Loyalty Factor to restructure our organization and prepare for sale. With their help, we achieved our goals and objectives.”

"Basing the class exercises on the 'real world' at our organization had a significant impact. The fact that you took the time to understand our needs and wants made for a win-win situation. This class far surpassed the multitude of other supposedly 'customer excellence classes' I've attended.”

"Highly motivating course that can be put into practice immediately and show results."

"One of the best programs I ever attended was with Tom Peters. This program is definitely on par with it. You are right up there with Tom Peters - Congratulations! Excellent!“

“I liked this training because it brought the entire group together, meeting new people, understanding others and working together. Brought about new tools to enhance customer service.”

"Was very helpful in understanding customer's needs and wants - the best training attended ever."

"I enjoyed this training class and learned so many useful skills that I intend on applying to my everyday communication with customers and co-workers."

"This was an extremely informative course. The tools are very helpful. I'm glad to have been a part of it! Superb program!"

 

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