78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.
Client comments from our various training programs:
"I've been to a lot of these programs, this was the best I've ever attended. Dianne has an incredible knowledge base and gave me new techniques that I've not learned before. Excellent program."
"Good material for coaching us, making us change our way of thinking in order to become effective, successful managers."
"Coaching techniques were very useful."
"I found some of the coaching techniques to be quite effective. I want to stress that all sections covered are useful and I will use on a continuous basis."
“We hired Loyalty Factor to restructure our organization and prepare for sale. With their help, we achieved our goals and objectives.”
"Basing the class exercises on the 'real world' at our organization had a significant impact. The fact that you took the time to understand our needs and wants made for a win-win situation. This class far surpassed the multitude of other supposedly 'customer excellence classes' I've attended.”
"Highly motivating course that can be put into practice immediately and show results."
"One of the best programs I ever attended was with Tom Peters. This program is definitely on par with it. You are right up there with Tom Peters - Congratulations! Excellent!“
“I liked this training because it brought the entire group together, meeting new people, understanding others and working together. Brought about new tools to enhance customer service.”
"Was very helpful in understanding customer's needs and wants - the best training attended ever."
"I enjoyed this training class and learned so many useful skills that I intend on applying to my everyday communication with customers and co-workers."
"This was an extremely informative course. The tools are very helpful. I'm glad to have been a part of it! Superb program!"