• A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • Learn something every day. Never stop learning.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • The brighter you are, the more you have to learn.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Companies Don’t Solve Problems.
    People Do.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

Ask & You Shall Sell

Successful sales people know to focus more on the customer than on the product or service they are trying to sell. People buy from people. In this program, attendees will learn specific strategies and techniques to build rapport in order to build sales. The initial key is to identify the specific buying styles of individual prospects and customers. Once a person's buying style is recognized, the sales person can then introduce products and services appropriately using value statements and questioning strategies that uncover the real, though often hidden, needs and buying criteria of the individual.

During this program, participants will learn how to position their products or services to minimize client objections, as well as strategies to handle objections as they occur. Specific skills participants will learn include:

  • Strategies and techniques to build rapport and sales
  • Using NLP techniques to uncover key buying criteria of prospects and customers
  • Introducing products and services using value statements
  • Using questioning strategies to uncover hidden needs
  • Reframing customer expectations

In addition, participants will practice ways to transform their personal impact in a selling environment including eye contact, energy intensity, listening involvement, humor and the importance of being themselves.

At the conclusion of the program, participants will have the selling skills necessary to increase their personal productivity and profitability, as well as the profitability of the organization.

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