Strengthening Customer Relationships

Loyalty Factor’s Strengthening Customer Relationships program enhances the communications skills crucial to increasing co-worker and customer relationships. Focused on developing a conscious and systematic approach for handling interpersonal interactions, this program is applicable for employees dealing with both internal and external customers. Through customized exercises and role-plays, participants are trained in crucial communications skills such as:

Identifying various communications styles
Strategizing about how to best interact with different styles of individuals
Using Neuro-Linguistic Programming techniques to build rapport
Using questioning strategies to identify problems and clearly define each other’s needs
Applying reframing techniques to handle difficult interpersonal situations

This program can be custom tailored to the specific needs of any organization. The four core modules: The Power Behind Success: Understanding People and Styles, Building Rapport and Communicating Effectively Utilizing NLP Techniques, Empathetic Listening and Questioning Strategies, and Managing Difficult Conversations & Situations with Ease, function well as a stand-alone training. They can also act as a foundation piece for further Loyalty Factor teambuilding sessions, either within work groups or across functional lines.

Departments and organizations that offer this program to all employees reap the greatest return on their investment. They benefit from everyone having a shared experience, a common language, and a mutual understanding.

"Was very helpful in understanding customer's needs and wants - the best training attended ever."
“The most important single ingredient in the formula of success is knowing how to get along with people.”
- Theodore Roosevelt
“The most important things to say are those which often I did not think necessary for me to say -- because they were too obvious.”
- André Gide
"This training should be mandatory for every company!“
“Leadership is the engine.”
- Bengt Lundgren
“Leadership is unlocking people's potential to become better.”
- Bill Bradley
“What isn’t tried won’t work.”
- Claude McDonald
“Kind words can be short and easy to speak, but their echoes are truly endless.”
- Mother Teresa
“Consumer satisfaction is increased when agents are competent, proactive and personalized.”
- Genesys Oct 2009
“We hired Loyalty Factor to restructure our organization and prepare for sale. With their help, we achieved our goals and objectives.”
“Culture underlies all that an organization does. It determines an organization’s readiness for change.”
– Pat Zigman & Judd Huekstra
“Challenges are what make life interesting; overcoming them is what makes life meaningful.”
- Joshua J. Marine
“Win/Win is based on the paradigm that there is plenty for everybody, that one person’s success is not at the expense or exclusion of the success of others.”
- Stephen R. Covey
“There are countless ways of achieving greatness, but any road to achieving one’s maximum potential must be built on a bedrock of respect for the individual, a commitment to excellence, and a rejection of mediocrity.
-Buck Rogers
You must be the change you wish to see in the world.
-Mahatma Gandhi
“Be the best you can be, and help others be the best they can be!”
“A leader motivates, inspires and energizes people by connecting the vision, values, purpose and business goals of the organization to individual values and needs.”
- Dianne Durkin
“Many of us are more capable than some of us . . but none of us is as capable as all of us!!”
- Tom Wilson
“Different viewpoints and levels of expertise create innovative and creative solutions.”
"Loyalty Factor works with top management to identify key strategies for future growth. We work closely with the executive team to design and implement appropriate company initiatives that enable the organization to reach its overall goals and objectives and maximize productivity and profitability."
“People learn through training, and training is the best way to develop people in your organization.”
- Anonymous
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”
- John Quincy Adams
“The very essence of leadership is that you have a vision. You cant just blow an uncertain trumpet.”
- Theodore Hesburgh
“You get the best out of others when you give the best of yourself.”
- Harry Firestone

Transform Your Organization

Contact Loyalty Factor
603-334-3401

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