Change is constant. To implement change you must listen, engage, and empower individuals in the change process.
The Power of Customer Loyalty Workshop
The Power of Customer Loyalty Workshop
Designed to provide participants with action plans they can immediately implement to build customer loyalty and profitability. Participants will develop a model for developing customer loyalty for their organizations as well as learn new skills necessary to build an organization that supplies excellent customer service. In these sessions we will discuss the importance of loyalty and how to create emotional connections and exceptional experiences with customers that will last the ‘test of time’ and drive revenues and growth.
Objectives:
- Develop an in depth understanding of customer loyalty
- Explore creative and innovative trends in building loyalty
- Set future purpose, vision and values
- Define behaviors, characteristics and skills to build customer connections
- Identify components of communication and building rapport, respect and trust with customers
- Utilize empathetic listening and questioning strategies to uncover customer buying criteria