• A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Learn something every day. Never stop learning.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Companies Don’t Solve Problems.
    People Do.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The brighter you are, the more you have to learn.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • Leadership is being the best you can be, and helping others be the best they can be.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

The Power of Customer Loyalty Workshop

The Power of Customer Loyalty Workshop

Designed to provide participants with action plans they can immediately implement to build customer loyalty and profitability. Participants will develop a model for developing customer loyalty for their organizations as well as learn new skills necessary to build an organization that supplies excellent customer service. In these sessions we will discuss the importance of loyalty and how to create emotional connections and exceptional experiences with customers that will last the ‘test of time’ and drive revenues and growth.

Objectives:

  • Develop an in depth understanding of customer loyalty
  • Explore creative and innovative trends in building loyalty
  • Set future purpose, vision and values
  • Define behaviors, characteristics and skills to build customer connections
  • Identify components of communication and building rapport, respect and trust with customers
  • Utilize empathetic listening and questioning strategies to uncover customer buying criteria

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