• First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • Learn something every day. Never stop learning.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Companies Don’t Solve Problems.
    People Do.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • The brighter you are, the more you have to learn.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

Press Releases

Dynamic Speaker with Dynamic Book

June 19, 2013- Dianne Durkin’s newest book The Power of Magnetic Leadership: It’s Time to Get R.E.A.L. and her keynote speaking engagements focusing on the book have drawn incredible attention and outstanding reviews.

New Equipment Digest just wrote:

“This book shows you how to transform your organization, energize your employees, and boost your bottom line with the Power of Magnetic Leadership. Author Dianne Durkin uses the R.E.A.L. acronym as guideposts, revealing the meaning throughout this book. You will look at yourself as a leader and ask some hard questions along the way. Each answer brings you closer to being a Magnetic Leader who inspires others in your organization.”

"A magnetic leader motivates, inspires and energizes people by connecting the vision, values, purpose and business goals of the organization to individual values and needs."
        - Dianne Dukrkin, President & Founder of Loyalty Factor

For more information about Loyalty Factor's Magnetic Leadership Training Programs, have Dianne Durkin be a keynote speaker at one of your conferences, or to learn more about The Power of Magnetic Leadership please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 603.334.3401.

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