• 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • Learn something every day. Never stop learning.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • The brighter you are, the more you have to learn.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Companies Don’t Solve Problems.
    People Do.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

Press Releases

Dianne Durkin Keynote for NSBA

Dianne Durkin Keynote Speaker for NSBA

February 17, 2014 –Dianne Durkin, president and founder of Loyalty Factor, was the keynote speaker at the National School Board Association Leadership Conference in Washington, DC on February 1, 2014.  Dianne Durkin presented, “The Power of Magnetic Leadership: Energize Your Organization.”

In The Power of Magnetic Leadership: Energize Your Organization, Durkin emphasized that uninspired leadership leads to disengaged members within your organization.  She outlined the 5 elements of Magnetic Leadership:

·         Self-Awareness

·         Communicating Clear and Concise Purpose, Vision, and Values

·         Building a Trust Bank

·         Engaging, Empowering and Enriching Individuals

·         Being Emotionally Intelligent

Ms. Durkin explained how leaders can create Magnetic Leadership in their organization.  Her method involves leaders who have heart, are open to some organizational soul searching, and most importantly, are R.E.A.L. by:

•             Taking an active interest in others

•             Listening to people

•             Acting decisively and consistently based on what you hear and do

Leaders can transform their organization, energize members and become more effective with Magnetic Leadership.

Dianne Durkin offers a wide-range of topics for conferences, corporate and organization meetings.  To book Dianne Durkin for your next event, contact Loyalty Factor at 603.334.3401.

 

 

 

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