25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.
Dianne Durkin Keynote for NSBA
Dianne Durkin Keynote Speaker for NSBA
February 17, 2014 –Dianne Durkin, president and founder of Loyalty Factor, was the keynote speaker at the National School Board Association Leadership Conference in Washington, DC on February 1, 2014. Dianne Durkin presented, “The Power of Magnetic Leadership: Energize Your Organization.”
In The Power of Magnetic Leadership: Energize Your Organization, Durkin emphasized that uninspired leadership leads to disengaged members within your organization. She outlined the 5 elements of Magnetic Leadership:
· Communicating Clear and Concise Purpose, Vision, and Values
· Building a Trust Bank
· Engaging, Empowering and Enriching Individuals
· Being Emotionally Intelligent
Ms. Durkin explained how leaders can create Magnetic Leadership in their organization. Her method involves leaders who have heart, are open to some organizational soul searching, and most importantly, are R.E.A.L. by:
• Taking an active interest in others
• Listening to people
• Acting decisively and consistently based on what you hear and do
Leaders can transform their organization, energize members and become more effective with Magnetic Leadership.
Dianne Durkin offers a wide-range of topics for conferences, corporate and organization meetings. To book Dianne Durkin for your next event, contact Loyalty Factor at 603.334.3401.