78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.
70% of organizational changes fail
and these failures can be traced
to ineffective leadership.
No one of us is as smart as all of us –
when teams function well,
Leadership is being the best you can be, and helping others be the best they can be.
Corporations can work five times harder
and spend five times more money
to gain new customers, or they can keep the ones they have.
Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.
The great thing in this world is not so much where we are, but in what direction
we are moving.
Oliver Wendell Holmes
Employee loyalty builds customer loyalty, which builds brand loyalty.
It’s as simple - and as difficult - as that.
People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.
Change is constant. To implement change you must listen, engage, and empower individuals in the change process.
First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.
If you want 1 year of prosperity, grow rice.
If you want 10 years of prosperity, grow trees.
If you want 100 years of prosperity, grow people.
– Chinese Proverb
A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.
Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.
"High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard
It costs 10 times more to
gain a new customer than it does
to keep an existing customer.
Learn something every day.
Never stop learning.
It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.
Companies Don’t Solve Problems.
The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.
The brighter you are,
the more you have to learn.
50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.
Personally, I am always ready to learn, although I do not always like being taught.
The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the
Values That Build Trust.
The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
The key to keeping customers satisfied
and loyal is to value and train employees while making them an integral part of corporate success.
85% of business leaders agree
that traditional differentiators alone are no longer a sustainable business strategy.
25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.
Dianne Durkin invited to speak at the SHRM Talent Management Conference! Save the Date!!
Dianne Durkin, President and Founder of Loyalty Factor, a specialized consulting firm, has been asked to speak at the 2014 SHRM Talent Management Conference & Exposition.
FOR IMMEDIATE RELEASE
PRLog (Press Release) - Nov. 1, 2013 - The SHRM Talent Management Conference and Exposition is an innovative and all-encompassing program designed for recruiters as well as HR generalists or managers with recruiting responsibilities who want to increase their credibility in their organizations, are willing drive their organization’s talent management initiatives forward, and want comprehensive strategies for success in finding and keeping top talent. The 2014 Conference will be held April 28-30 in Nashville, TN.Dianne Durkin will be presenting her very popular and enlightening, Supercharge Your Organization with A+ Attitu
In this presentation Dianne Durkin addresses the troubling statistic that “72% of all HR and hiring managers base their hiring decisions on skills and experience despite the fact that 53-89% of new hire failures are due to attitudinal issues.” In Supercharge Your Organization with A+ Attitudes, Dianne Durkin will explore how managers can focus their efforts to hire employees with the best attitudes by focusing on establishing universal questioning strategies to uncover attitudes that match the corporate culture and will lead to long-term engagement.
This is a fabulous opportunity to expand your knowledge of hiring strategies and build a corporate hiring strategy that will lead to increases in productivity and profitability in your organization. Don’t forget to save the dates April 28-30, 2014! To get more information about this fabulous and informative conference, visit http://www.astd.org/Members/Chapters/Chapter-Leader-Commu....