• The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Companies Don’t Solve Problems.
    People Do.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Learn something every day. Never stop learning.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The brighter you are, the more you have to learn.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

Press Releases

Dianne Durkin 2014 Speaking Schedule

Dianne Durkin 2014 Speaking Schedule Released

 February 10, 2014 -Dianne Durkin of Loyalty Factor is pleased to release her current schedule for speaking engagements in 2014.   Her calendar is filling very quickly with consulting and speaking engagements!  Dianne presents on a wide range topics focused on leadership, employee and customer engagement, creating brand loyalty, and human resource strategies!  

Her schedule includes the following:

$1·         Organization: Devine Millett

Date: February 21, 2014

                Topic: The Magnetic Power of Organizational and Personal Brand

                Location: Manchester, NH

$1·         Organization: SHRM Talent Management Conference

                Date: April 30, 2014

                Topic: Supercharge Your Organization with A+ Attitudes

                Location: Nashville, TN

                Event Link:   http://www.shrm.org/Conferences/TalentManagement/Pages/default.aspx

$1·         Organization: ICMI Contact Center Expo & Conference

                Date: May 7, 2014

                Topic: Hire A+ Attitudes for Your Organization

                Location: San Diego, CA

                Event Link:   https://secure.icmi.com/acce/2014/

$1·         Organization: ICMI Contact Center Expo & Conference

                Date: May 8, 2014

                Topic: The Power of Magnetic Leadership

                Location: San Diego, CA

                Event Link:   https://secure.icmi.com/acce/2014/

$1·         Organization: The City Women Investor Network

Date: June 5, 2014

Topic: The Power of Magnetic Leadership: Building Your Personal Brand

                Location: Boston, MA

$1·         Organization: 26th Annual Conference of Healthcare Call Centers

                Date: June 11, 2014

                Topic: Management: It Just Got More Challenging

                Location: Atlanta, GA

                Event Link:    http://www.hmrpublicationsgroup.com/Healthcare_Call_Center_Times/hcct_annual_conference.html

$1·         Organization: Great Bay Community College

                Date: August 5, 2014

                Topic: Refuel, Reenergize, Recharge the Inner Powers of Your Organization

                Location: Portsmouth, NH

To attend one of Dianne’s presentations, visit the event link and register!  If you have an event or meeting and need a dynamic, high energy, and very engaging speaker contact Loyalty Factor at This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it. or 603-334-3401.

Copyright © 2014 Loyalty Factor. All Rights Reserved.