• A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Learn something every day. Never stop learning.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The brighter you are, the more you have to learn.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Companies Don’t Solve Problems.
    People Do.

USA Today - Twentysomethings adjust to life in a recession

USA Today

By Denise Kersten

Things just aren't what they used to be.

We're used to hearing that from grandparents who trudged miles through the snow to get to school - uphill both ways.

But today it's a chorus sung by young workers. Twentysomethings who entered the workplace during one of the largest labor shortages in history now face their first recession in the working world.

Recent grads once held all the power in employee/employer relationships. If they didn't like how things were going, they could walk- and command a higher salary elsewhere.

Not so, these days, as twentysomethings find themselves clinging to their jobs amidst layoffs and hiring freezes.

The recession has hit younger workers harder than their more senior counterparts, with unemployment rates for workers under 25 far exceeding the national average.

"We were used to being wanted and being needed and being courted," says Sara Kidder, a 25 year-old account supervisor with an advertising agency in Denver, Colo. Now Kidder's younger brother is nearing college graduation. "I don't know how he's going to find a job," she says.

Not only are jobs scarce, many companies have scaled back on raises and perks they used to lure employees to the firm, like happy hours and lavish holiday parties. Some are even warning employees to pinch pennies on their supplies and expenses.

So how are young people coping now that the tables are turned?

Pretty well, according to some experts. "They got a little spoiled because things were so darn good," says Bob Losyk, author of Managing a Changing Workplace. "But they're so adaptable, it's amazing."

Here's how they're adjusting:

Flexibility is one of Generation X and Y's strengths, and for some young workers it's been their saving grace.

Lawrence Stone had trouble finding a job after he was laid-off from a marketing agency on Long Island, N.Y.

Stone realized many companies were outsourcing work instead of hiring new in-house employees, so he used his contacts to land a big freelance project, and launched his own marketing and interactive consulting firm. Meanwhile, he's continuing his job search.

"If I can't find work, I'm going to make work," Stone says.

Twentysomthings' healthy work/life balance is another factor in their favor, according to Claire Raines, co-author of Generations at Work.

Raines says watching boomers spend their lives at the office has fostered a backlash against workaholism among the next generation.

Putting extra emphasis on friends, family and outside interests has helped twentysomething cope with stress as they've watched the economy go sour.

Whereas two years ago the trend was to jump ship as soon as you could earn more money elsewhere, seeing friends struggle through layoffs makes many workers thankful they still have jobs.

When Ben Jullien, an IT consultant with PriceWaterhouseCoopers, first moved to Silicon Valley nearly a year ago, he looked around at his group of 10 friends and realized many of them were commanding higher salaries.

Now he considers himself lucky just to be employed. Most of those 10 friends have been laid off - some several times - since he arrived.

"You have people scurrying to do the best they can," Jullien says. "Everyone is crossing their fingers and hoping their management keeps them on."

Young workers are putting a much higher premium on job security than they were several months ago, according to Dr. Barbara Moses author of The Good News About Careers: How You'll Be Working in the Next Decade.

The downturn has also forced twentysomethings to learn a few tough lessons. Some experts say those who entered the workforce in the late 90's coasted through the job-search process without having to develop their networking and interview skills, let alone a career plan.

"Twentysomethings have been very disadvantaged by the fact that they entered the workplace during a very good economy," Moses says.

As the job market has become more competitive, they've started to don suits for interviews and join professional organizations to build networks.

Moses emphasizes the importance of a long-term goal based on your interests, talents and priorities. Many twentysomethings threw career planning out the window during the boom years, as they bounced from job to job for higher salaries.

But they're not necessarily paying more attention to the big picture now, either, as panic is prompting many to take whatever jobs they can get.

Now that many young people are having to take a step back in their careers, focusing on a long-term goal at least allows you to progress by gaining experience in a designated field.

Fancy cars and luxury travel may have been standard fare for the dot-com crowd a few years ago, but the growing sense of insecurity is putting a squeeze on excessive spending.

"I'm trying not to go shopping as much, and I probably won't take any big vacations this year," says Kate Kerkstra, a 23 year-old public relations account executive in San Francisco.

Staying unburdened by financial commitments not only helps workers prepare for the possibility of unemployment, it also allows for a wider range of options - like going back to school or switching to a more interesting but lower paying field.

"A lot of these squirrels are going to learn how to store some nuts," Chester says.

A few years ago, ambitious youngsters could demand high salaries and heavy-hitting titles, and design their own job descriptions.

Now, many may find themselves pouring coffee and making copies. Patience isn't a virtue that comes easily to this generation. But in this tight job market many need to pay their dues before landing a dream job.

"Don't look to hit your first pitch out of the park," says Eric Chester, president of Generation Why, a speaking, training and consulting firm. "Instead, just try to get on base. Try to get a job in the field that you desire."

The recession may also give younger workers a much-needed tougher edge they wouldn't have developed if companies were still courting them like they were a few years ago.

"The reality of free agency is that it's not a choice," says Bruce Tulgan, founder of RainmakerThinking, a management-training firm in New Haven, Conn. "In this economy you just don't know what's going to come around the next corner."

Preventing a mass exodus

Young employees may stick around in a bad situation when economic times are tough. But when the job market improves, firms that haven't invested in their employees may be singing the turnover blues.

"I think we're going to see a huge flood of people leaving companies when the economy turns around," says Dr. Barbara Moses, author of The Good News About Careers: How You'll be Working in the Next Decade.

Smart companies will try to establish an environment younger workers will want to stay in, even when they have more options.

Incentives don't have to be monetary. In fact, for this goal-oriented generation, training and challenging assignments may be more important to young workers than signing bonuses and stock options.

"If they are not being trained properly, if they're not growing and excelling, they are going to turn around and leave as soon as the economy turns around," says Diane Durkin, president of the Loyalty Factor, a consulting and training company. "Stretch them, because that's what's going to keep them there."

Another cost-efficient retention strategy: A well-placed pat on the back.

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