• The brighter you are, the more you have to learn.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Companies Don’t Solve Problems.
    People Do.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Learn something every day. Never stop learning.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.



The Power of Magnetic Leadership:
It’s Time to Get R.E.A.L.
Dianne Durkin with Carey Earle
Loyalty Factor, LLC
9781453751237 $19.00

March, 2013



The Power of Magnetic Leadership: It's Time to Get R.E.A.L. distills the wisdom and experience of multiple company leaders into a resource filled with tips, tricks, techniques, and strategies to encourage the best possible results from one's organization. The acronym in the subtitle refers to (R)ecruiting and retention efforts; (E)mployee engagement, empowerment, enrichment, and environment; (A) appreciating, rewarding, and recognizing employees; and a culture of (L)eadership that needs careful cultivation. Chapters cover how to identify one's own leadership style and strengths, how to discern which aspects of the workplace are top priority to improve, how to visualize a plan for the future, and much more.


"When we become involved in the interview process, it is easy to forget we are not the only one doing the evaluation. We have to remember the candidates are also evaluating us and our company. They have their own criteria that they want met... What is important, special, right, wrong, good, bad, desirable, or undesirable for that person? You can learn this by asking candidates, 'What questions do you have for me?' Their first question provides you with an indication of what is of prime importance to them."

Also highly recommended, especially for anyone in a business leadership or human resources position, is author Dianne Durkin's previous guide, "The Loyalty Factor" ($19.00, 9781453762691).

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