• The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Companies Don’t Solve Problems.
    People Do.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Learn something every day. Never stop learning.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The brighter you are, the more you have to learn.

Loyalty Expert Dianne Durkin talks with ABC News

ABC_News_Logo 

Shortage of O.B. Tampons Causes Rush, Boosts Prices Online

O.B. Manufacturer Johnson & Johnson Says Product Will Be Back On Shelves 'Soon'

By EMILY FRIEDMAN

 Jan. 19, 2011



The shortage of a popular brand of tampons has alarmed women who are so loyal to this most intimate of necessities that they have been willing to pay exorbitant amounts when they can find them online. The disappearance of the o.b. brand tampons from store shelves has boosted prices on eBay to as much as $100 for a set of three boxes of 40 tampons. Boxes of the o.b. tampons typically cost around $8.

"I just figured that my store was out and hadn't been restocking them, but when I went to three or four more stores and realized those shelves were empty too, I was panicking," said Debbie Ronca. Luckily, Ronca didn't have to pay the eBay price to replenish her supply and instead received boxes of her favorite tampons from her sister for Christmas, who shipped them to Ronca's Tennessee home from Florida.

Ronca, like many other women, became loyal consumers of o.b. brand tampons because of their compact size and comfort. The tampons, unlike many of its competitors, come without an applicator and therefore produce less waste than their counterparts.

"Your choice of tampon is a very personal thing," explained Ronca, 42, who says she has been using the o.b. brand for more than 20 years. "When you've been using the same product for that long and it has never changed, it's a little terrifying to think about what you're going to do without that product."

Other women say they use o.b. branded tampons because of they come they offer a higher absorbancy than others.

"It's like getting a fix, when you have something you rely on for years and then it's missing," said Dodai Stewart, the New York-based deputy editor of the popular women's blog Jezebel, who has been covering the tampon shortage for months.

Yukela Williams, a spokeswoman for Johnson & Johnson, the company that manufactures o.b. tampons, said in an e-mail to ABC News that customers can expect the product back on shelves soon.

Delicate Issue: Tampon Shortage

"O.b. tampons experienced a temporary supply interruption that has resulted in some stores being out of stock. We have now begun shipping o.b. products, which are now available in some stores, and will be arriving at others over the next few days and weeks. We apologize to o.b. consumers who may have been inconvenienced," said Williams. A similar statement was also posted on the company's website.

Williams did not say what caused the supply interruption.

But Stewart is out of luck when it comes to the 'Ultra" absorbancy o.b. tampons, which have apparently been discontinued.

"The Ultra line was discontinued in September," said Williams. "There have been no unusual reports of adverse events related to Ultra and the decision to discontinue was a business decision."

A spokeswoman for the Food and Drug Administration confirmed to ABC News that there have been no concerns over the safety of the o.b. tampons that may have lead to their discontinuation.

Stewart, who said she had a "little freak out" when the product became scarce, said she wasn't surprised at the outcry over the shortage.

"I think there are two forces at work, the first is the general brand loyalty," said Stewart. "When you find something that works and works great and you're used to it and it's an intimate product -- we're not just talking about shampoo here -- you get used to it."

"The other force at work here which is what really inspires people to be crazy about o.b. products is that it is a very well-made product, and it's different," she said. "It fits differently and has no applicator and I think people like that. They feel like it's effective."

Stewart said she even had one reader whom she has never met send her a box of the tampons after reading her blog.

Others have been commenting on the similarity between this shortage and the famous "Seinfeld" episode where Elaine has to cope with the discontinuation of the contraceptive sponge she used, leading her to hoard her supply and determine whether the man she is sleeping with is "sponge worthy."

While Stewart eventually got her answers about the product by soliciting Johnson & Johnson for information, consumers like Ronca say they were left uninformed about a product they've been loyal to.


"I was annoyed because there was no information about what was going on," said Ronca. "It would be nice to know why they were discontinued and if there is something wrong with them. Is there a danger?"

Ronca said she spent hours researching the product and found herself "nervous" about the entire situation.



Shortage of O.B. Tampons About to End

"It would be nice of [o.b] to offer us a coupon or something," said Ronca.

Williams did not respond to a question regarding any potential incentives for customers who were inconvenienced by the shortage.

Consultant and loyalty expert Diane Durkin said that it is in Johnson & Johnson's best interest to offer a public apology to its customers.

"What happens is that people get really committed to a particular comfort level and in this case it's not only with the brand but with the product itself," said Durkin. "This is also a very personal item, and because its so personal people want the comfort. This is not something you fool around with."

"The thing [o.b.] has to remember is that these women are going to influence other women, it's the best advertising in the world," she said. "They're going to talk to their daughters, friends and moms -- everyone is going to know about this.”

http://abcnews.go.com/Business/ob-tampon-shortage-women-upset-paying-premium/story?id=12648760 

 

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