• 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • The brighter you are, the more you have to learn.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • Learn something every day. Never stop learning.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • Companies Don’t Solve Problems.
    People Do.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Leadership is being the best you can be, and helping others be the best they can be.

Women in Business - Golfing Pays Off For Firm's President

May / June 2005

Women in Business - American Women's Business Association

Golf champion Dianne Durkin says golf has played a positive role in business dealings. Dianne is president of Loyalty Factor, a training and management consulting firm in Portsmouth, N.H., and author of The Loyalty Advantage. For the past three years she has held the senior club championship at the Wentworth Country Club in Rye, N.H.

During an informal golf outing at the country club she belongs to, she was paired with the CEO of a major telecommunications company. On the 17th hole, he asked her what she did for a living. “I said, ‘I help CEOs like you be even more successful than they already are,’” Dianne says. “He asked me to call him on Monday. By Tuesday, I had a contract with his company.”

Another time, during a tournament, Dianne met a partner in an executive search firm. “One of my clients was undergoing a search at the time,” Dianne says, “so I put the two of them together and advised her on the culture of the organization. They successfully filled the position with a very nice search fee.”

In addition, she has received a number of suggestions on the golf course on how to approach various situations, business opportunities and have received leads on hiring skilled individuals.

“Golf is a great way to build long term relationships in a non threatening environment,” she says. “It is also an exceptional way to size-up people. Golf brings out the best and the worst in individuals, so you can clearly see their personalities under favorable conditions as well as stressful conditions. It gives you great indication of how to approach them in the future.”


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