• The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Companies Don’t Solve Problems.
    People Do.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Learn something every day. Never stop learning.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The brighter you are, the more you have to learn.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

Dianne Durkin Joins HR Convention Faculty

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Dianne Durkin Joins
HR Convention Faculty

 

Press Release – March 14th, 2011 - The Maine Human Resources Convention is pleased to announce that Dianne Durkin will discuss “Magnetic Leadership” on Tuesday May 10 at the Samoset Resort. Dianne, from Portsmouth, New Hampshire, is the author of “The Loyalty Factor: Building Customer, Employee and Brand Loyalty” and the soon to be published “Magnetic Leadership.” In making the announcement, convention manager Bud Bernstein noted that Dianne “is a welcome addition to the faculty, both for her teaching skills and the tools she has created in her two books for the HR community.” Welcome Dianne!

 

The Maine HR Convention runs from May 10-13, 2011. It is produced by Northern New England Law Publishers in Portland. Maine’s SHRM State Council and its 8 local chapters are endorsing sponsors of this 16th annual conference. This 4-day event draws over 700 participants from across the state. This year’s exciting theme is “In an HR Minute.”

 

For additional convention information,

please visit http://www.mainehr.com/convention

or call (207) 761-8350.

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