• Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • The brighter you are, the more you have to learn.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Learn something every day. Never stop learning.

  • Companies Don’t Solve Problems.
    People Do.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

Business NH Magazine - New Leadership Guide Challenges Managers

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New Leadership Guide
Challenges Managers

 Published Tuesday, June 7, 2011 7:00 am

 

Dianne Durkin helps readers in leadership roles modify their skills to inspire and support employees in her new book, "The Power of Magnetic Leadership: It's Time to Get R.E.A.L."

With this new book, author Durkin sets out to prove wrong those people who think they don't possess a leadership streak. Whether her readers are newly appointed leaders or veterans, Durkin explains how to transform their organizations, energize their employees and boost profitability, productivity and the overall success of the company.

Durkin uses the R.E.A.L. acronym as a guide by breaking her book into sections. "R" is for recruiting the right people at the right time in the right place and retaining them; "E" stands for engagement, empowerment and enrichment; "A" means appreciating employees; and the "L" stands for leadership and building loyalty. The book details how a leader can be a magnet for attracting and retaining top talent while maximizing their skills and efforts to build profitability and productivity. Be a money magnet.

The book further explains how leaders can arm their employees with the knowledge and stamina to regularly carry out the organization's goals, and how to create an environment that nurtures and supports results. This plays into keeping employees happy and productive, and Durkin says this comes from appreciating employees. In the end, leadership leads to loyalty, says the author. Leadership is not about one's ego, but the leader's ability to mold a loyal, productive group.

According to Durkin, "Readers will have the opportunity to look at themselves as leaders while reading this book. As they answer some of the questions, they are changing into a Magnetic Leader who inspires others."

Durkin asserts that, in order to stay relevant and competitive in today's fast-paced market, companies must perform better than ever, and recognize that the keys to success often lie within the organization.

"The Power of Magnetic Leadership: It's Time to Get R.E.A.L." is available for sale online at Amazon.com and other channels.

About the Author: Dianne Durkin is founder and president of Loyalty Factor, a consulting and training company that enhances employee, customer and brand loyalty for some of the nation's most prominent corporations and small businesses. She has more than 25 years of experience in training and development, finance, direct sales and international marketing. Durkin previously published "The Loyalty Factor: Building Employee, Customer and Brand Loyalty."

Visit www.loyaltyfactor.com

 

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