• Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Learn something every day. Never stop learning.

  • Companies Don’t Solve Problems.
    People Do.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • The brighter you are, the more you have to learn.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

Speaking Engagements

“Dianne Durkin, President and Founder of Loyalty Factor, is a charismatic and dynamic speaker on a broad range of topics. In her presentations, Dianne provides "how to" techniques for addressing numerous situations in which productivity and profitability can be improved.

Some of the more popular keynote presentations that Dianne delivers in her powerful & motivational style include:

Dianne also offers full and half-day workshops on the above topics, plus:

The Big E: Engage, Empower, Enrich and Enable Employees for Improved Earnings

According to Gallup, more than two-thirds of American workers are not engaged or disengaged. The ISR, a leading research and consulting company, recently conducted a study of 660,000 global employees where the results show a dramatic difference in bottom-line results between companies with highly engaged employees compared with organizations with low levels of engagement.

Come to this session and learn about the cost of disengagement and what you and your organization can do to improve the “Big E” in your organizations. This session is an outstanding reminder that it is people who make things happen.

  • Outline the 7 step process to engaging and empowering employees.
  • Identify holistic enrichment techniques that go beyond work life balance.
  • Discover insights of what other companies have done and the results they have enjoyed.
  • Develop strategies to sustain the “Big E” through times of change and uncertainty.
  • Understand how to replace negative energy with positive energy.

Managing Change in Environments that are Redefining Themselves

In today’s fast-paced world, change is inevitable. Organizations that are not changing, do not grow, and die. Brilliance in leadership requires initiating change, while at the same time, managing the fears associated with the change. Creating a change process can be challenging! This session will discuss how leaders can achieve the necessary results with a defined process that creates rapport, respect and trust from the core of the organization, thereby, lasting the test of time.

  • Learn the value of change to your business.
  • Define change within your organization and define your vision.
  • Highlight various behavioral styles and their view of change.
  • Understand important leadership qualities to manage change in an environment that is redefining itself.
  • Outline the 4 key elements for acceptance of change internally and extremely.

Change creates opportunity


Trust Key to Change

The Power of Magnetic Leadership

If you have weak or non-existent leadership in your organization, it is like spraying a big can of people repellent into the air that your employees breathe. You kill creativity, productivity and the spark that motivates your team. The good news is you can become a magnetic leader – that force that attracts others. You can become that leader that uses their passion to energize the inner powers of the organization despite the outer pressures.

Come to this session and learn how magnetic leaders use their magnetism to attract others and inspire them to be creative, innovative and exceed all expectations.

  • Highlight the keys for magnetic leadership success
  • Outline the importance of understanding your leadership style and steps to identify your strengths and weaknesses.
  • Understand how to create a responsibility-based culture where innovation and creativity are paramount.
  • Apply the appreciation techniques that will create a fortune of commitment.
  • Identify the magnetic techniques of building loyalty.

Refuel, Recharge, Reenergize the Heart of the Organization

Competition is fierce in today’s business climate and an organization is only as successful as the people within the operation. Increasing your employee engagement is the cornerstone of your business transformation. By creating “WOW” experiences for your employees, you will refuel, recharge and reenergize your organization from the inside out.

In Refuel, Recharge, Reenergize the Heart of Your Organization Dianne Durkin explores the seven step engagement process, the costs of disengagement and also the impact change has on each individual within an organization. She’ll offer valuable tools individuals can utilize when navigating future transitions and to boost employee engagement.

Conference participants will explore the impact this increased engagement will have on their customer interactions. Once these strategies are employed in their organizations they will experience new levels of achievement with increased performance and profits.

  • Learn how to be transformational versus transactional
  • Identify strategies to “WOW” your employees and customers
  • Learn the seven step process of engaging and empowering all constituencies
  • Determine techniques to effectively motivate, coach and develop employees
  • Gather statistics on the value of employee and customer engagement

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