• If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • Learn something every day. Never stop learning.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • The brighter you are, the more you have to learn.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Companies Don’t Solve Problems.
    People Do.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

Dianne Durkin to Deliver Session at SHRM Talent Management Conference

February 27, 2014 – Portsmouth, NH

Loyalty Factor is pleased to announce their President and Founder, Dianne Durkin, will be speaking at the upcoming SHRM Talent Management Conference on April 30, 2014 in Nashville, TN.

The Society for Human Resource Management is the leading provider of resources to serve the needs of HR professionals and advance the professional practice of human resource management. The SHRM Talent Management Conference is designed specifically for recruiters and talent management professionals and gives them the tools, resources, innovations and solutions to move their human capital strategies to the next level. 

Dianne Durkin will be presenting her very popular topic: Supercharge Your Organization by Hiring for A+ Attitudes. In this presentation, Ms. Durkin explores how hiring managers and human resource professionals can focus their efforts to hire employees with the best attitudes. Research shows that 72% of all HR and hiring managers base their hiring decisions on skills and experience despite the fact that the majority of new hire failures are due to attitudinal issues.

Ms. Durkin will offer hiring managers a plan to establish universal questioning strategies to uncover attitudes that match the corporate culture and lead to long-term engagement. She will discuss the costs associated with hiring the wrong attitude. Durkin will also explain how to read between the lines to uncover positive attitude and create an interviewing standard for all your hiring managers to utilize.  

To register for the SHRM Talent Management Conference and attend Dianne Durkin’s session, visit:  http://conferences.shrm.org/talent-conference/registration-information

Dianne Durkin is available for your next corporate meeting or event. She offers a wide-range of leadership topics. For more information, or to book Dianne, visit www.loyaltyfactor.com

Dianne Durkin of Loyalty Factor to provide educational session at Devine Millimet Law Firm!

February 19, 2014 - Loyalty Factor is pleased to announce Dianne Durkin, dynamic International speaker, has been asked to present her motivational topic “The Magnetic Power of Organizational and Personal Brand” at the NH based law firm: Devine Millimet.

For over 60 years Devine Millimet attorneys have offered legal counsel to businesses and individual clients throughout New Hampshire and all of New England. Their attorneys handle legal issues for businesses of all types, health care institutions, individuals, energy and telecommunication providers, non-profit organizations, and businesses and industries seeking help with environmental, real estate, and land use challenges.

In “The Magnetic Power of Organizational and Personal Brand” Durkin will:

  • Explain how to recognize your individual magnetic features and how to utilize these to take responsibility and control your destiny.
  • Describe a 5 step relationship process to developing corporate and personal brands.
  • Explore the power of influence marketing to your personal brand.
  • Discuss the magnetic qualities of building corporate loyalty.

Dianne Durkin offers a wide array of motivational topics for organizations of all sizes. To view Durkin’s most popular topics visit:  http://loyaltyfactor.com/Speaking-Engagements/keynote-topics.html

To book Dianne Durkin for your next corporate meeting contact Loyalty Factor at 603-334-3401.

Dianne Durkin Keynote for NSBA

Dianne Durkin Keynote Speaker for NSBA

February 17, 2014 –Dianne Durkin, president and founder of Loyalty Factor, was the keynote speaker at the National School Board Association Leadership Conference in Washington, DC on February 1, 2014.  Dianne Durkin presented, “The Power of Magnetic Leadership: Energize Your Organization.”

In The Power of Magnetic Leadership: Energize Your Organization, Durkin emphasized that uninspired leadership leads to disengaged members within your organization.  She outlined the 5 elements of Magnetic Leadership:

·         Self-Awareness

·         Communicating Clear and Concise Purpose, Vision, and Values

·         Building a Trust Bank

·         Engaging, Empowering and Enriching Individuals

·         Being Emotionally Intelligent

Ms. Durkin explained how leaders can create Magnetic Leadership in their organization.  Her method involves leaders who have heart, are open to some organizational soul searching, and most importantly, are R.E.A.L. by:

•             Taking an active interest in others

•             Listening to people

•             Acting decisively and consistently based on what you hear and do

Leaders can transform their organization, energize members and become more effective with Magnetic Leadership.

Dianne Durkin offers a wide-range of topics for conferences, corporate and organization meetings.  To book Dianne Durkin for your next event, contact Loyalty Factor at 603.334.3401.




Dianne Durkin 2014 Speaking Schedule

Dianne Durkin 2014 Speaking Schedule Released

 February 10, 2014 -Dianne Durkin of Loyalty Factor is pleased to release her current schedule for speaking engagements in 2014.   Her calendar is filling very quickly with consulting and speaking engagements!  Dianne presents on a wide range topics focused on leadership, employee and customer engagement, creating brand loyalty, and human resource strategies!  

Her schedule includes the following:

$1·         Organization: Devine Millett

Date: February 21, 2014

                Topic: The Magnetic Power of Organizational and Personal Brand

                Location: Manchester, NH

$1·         Organization: SHRM Talent Management Conference

                Date: April 30, 2014

                Topic: Supercharge Your Organization with A+ Attitudes

                Location: Nashville, TN

                Event Link:   http://www.shrm.org/Conferences/TalentManagement/Pages/default.aspx

$1·         Organization: ICMI Contact Center Expo & Conference

                Date: May 7, 2014

                Topic: Hire A+ Attitudes for Your Organization

                Location: San Diego, CA

                Event Link:   https://secure.icmi.com/acce/2014/

$1·         Organization: ICMI Contact Center Expo & Conference

                Date: May 8, 2014

                Topic: The Power of Magnetic Leadership

                Location: San Diego, CA

                Event Link:   https://secure.icmi.com/acce/2014/

$1·         Organization: The City Women Investor Network

Date: June 5, 2014

Topic: The Power of Magnetic Leadership: Building Your Personal Brand

                Location: Boston, MA

$1·         Organization: 26th Annual Conference of Healthcare Call Centers

                Date: June 11, 2014

                Topic: Management: It Just Got More Challenging

                Location: Atlanta, GA

                Event Link:    http://www.hmrpublicationsgroup.com/Healthcare_Call_Center_Times/hcct_annual_conference.html

$1·         Organization: Great Bay Community College

                Date: August 5, 2014

                Topic: Refuel, Reenergize, Recharge the Inner Powers of Your Organization

                Location: Portsmouth, NH

To attend one of Dianne’s presentations, visit the event link and register!  If you have an event or meeting and need a dynamic, high energy, and very engaging speaker contact Loyalty Factor at This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it. or 603-334-3401.

Dianne Durkin to present The Power of Magnetic Leadership for The National School Board Association

Dianne Durkin to present The Power of Magnetic Leadership for National School Board Association

Jan. 29, 2014 - WASHINGTON, D.C. -- Dianne Durkin, President and Founder of Loyalty Factor, will deliver her energizing presentation, The Power of Magnetic Leadership on February 1, 2014 for the National School Board Association in Washington, D.C.

The NSBA Leadership Conference is an annual professional development and networking opportunity for NSBA's State Association members. Leadership Conference attendees consist of the NSBA Board of Directors, state school boards association officers as identified by the executive director, and NSBA international partner association officers.

Dianne Durkin’s presentation will focus on energizing your organization by utilizing the magnetic powers of leadership.  Attendees will follow steps to identify their own leadership style and how each leadership style interacts with other styles.  Ms. Durkin identifies the magnetic qualities of building loyalty and delves into methods of applying these powers to inspire creativity, innovation and organizational involvement.

To book Dianne Durkin for your next leadership conference or corporate meeting, contact Loyalty Factor at 603-334-3401.

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