25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.
Companies Don’t Solve Problems.
The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
It costs 10 times more to
gain a new customer than it does
to keep an existing customer.
Learn something every day.
Never stop learning.
If you want 1 year of prosperity, grow rice.
If you want 10 years of prosperity, grow trees.
If you want 100 years of prosperity, grow people.
– Chinese Proverb
The key to keeping customers satisfied
and loyal is to value and train employees while making them an integral part of corporate success.
First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.
Leadership is being the best you can be, and helping others be the best they can be.
People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.
A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.
Personally, I am always ready to learn, although I do not always like being taught.
85% of business leaders agree
that traditional differentiators alone are no longer a sustainable business strategy.
70% of organizational changes fail
and these failures can be traced
to ineffective leadership.
The brighter you are,
the more you have to learn.
Change is constant. To implement change you must listen, engage, and empower individuals in the change process.
Corporations can work five times harder
and spend five times more money
to gain new customers, or they can keep the ones they have.
No one of us is as smart as all of us –
when teams function well,
Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.
The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.
78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.
50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.
"High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard
The great thing in this world is not so much where we are, but in what direction
we are moving.
Oliver Wendell Holmes
Employee loyalty builds customer loyalty, which builds brand loyalty.
It’s as simple - and as difficult - as that.
The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the
Values That Build Trust.
Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.
It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.