It costs 10 times more to gain a new customer than it does to keep an existing customer.
Building a Culture of Reliability, Responsibility & Accountability
Every organization needs and wants self-directed people who take ownership, develop creative, innovative solutions to business issues and are committed to the success of the organization. In this session, we will discuss the approach leaders should take to succeed in building this type of culture. Attendees will learn:
- The elements of trust and how to build trust with each employee.
- The difference between authoritative-driven cultures vs. responsibility-based cultures.
- How to engage team members in solving problems and owning outcomes.
- How other organizations have built cultures of reliability, responsibility and accountability that lead to success and profitability.