• The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • The brighter you are, the more you have to learn.

  • Learn something every day. Never stop learning.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Companies Don’t Solve Problems.
    People Do.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Leadership is being the best you can be, and helping others be the best they can be.

Published Articles

Inspiyr - 10 Steps to Become a Magnetic Leader

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10 Steps to Become a Magnetic Leader

by Dianne Durkin | on January 30th, 2013 |

 

Magnetic leaders inspire others to be the best they can be and to perform at optimal levels. They are a contagious force that clearly knows how to set the direction for the organization and its people. They create a workplace where everyone is totally engaged and contributing at full capacity; a place where people are happy because they have control over their work and where everyone is viewed as a leader.

Magnetic leaders realize that leadership is an engine. It is an engine that allows individuals to bring their creative and innovative ideas to work and allows them to use their ideas to solve major business issues.

Ten Steps to Help Leaders Achieve an Empowered Organization

1. Develop & Communicate the Powerful Trio of Vision, Purpose & Values

Purpose is why the organization was created beyond making a profit. Values are the standards the organization is committed to operate by, and the vision is an expression of what the organization can become.

2. Identify Your Leadership Style

Knowing who you are and what type of leader you are helps you and others identify where, when and how to best act and focus the energies of the group to achieve the goals and objectives. It is the cornerstone of good leadership.

3. Track Your Leadership Progress

Twenty-one consecutive days of doing the same thing changes behavior. I therefore encourage leaders to keep a leadership log for 21 days responding to the following questions:

  • What leadership traits did I exhibit today?
  • Did I adjust my style to work more effectively with others?
  • How did I build my trust bank with others?
  • Did I stop and listen versus react?

4. Recruit and Retain the Right People

Every company culture is different. Identifying what makes individuals successful in your culture is the first step in recruiting the best people for your organization. Recruit for those skills. The culture will keep them loyal and happy, and help them exceed all expectations. Next refine your listening and questioning strategies. Ask open-ended questions that reveal who the candidate is and what motivates them. A good opening question: Can you tell me what you would hope this resume says about you?

5. Engage, Empower, & Enrich Your Employees

Invite employees to use their brains, be a face of change and develop new solutions to business challenges. When faced with a major business situation ask individuals to think about the following:

  • What is the present situation?
  • What is the ideal situation?
  • How can we get from the present to the ideal?
  • What investments, if any, will we have to make?

This questioning strategy focuses individuals to think outside the box.

6. Create a Work Environment that Fosters Creativity & Innovation

You can detect the vibrancy and energy of an organization when you walk the halls. Magnetic leaders focus on how people feel about working in the organization. Are they happy, intellectually challenged, and appreciated for their efforts? They model a high degree of energy and passion.

7. Appreciate & Reward Your Employees

The two most underutilized words in the English language are, “Thank you!” Using these regularly is a simple way to appreciate the value people add. These words supplemented with small tokens that are sensitive to people’s needs will go a long way. Money is not the highest motivator. Sometimes a simple candy bar or a five dollar gift certificate to Starbucks is exactly what is needed.

8. Focus on Things that Inspire Your Team

Some people are inspired by learning new things, others by the newest technology and others by having a balanced life. Learn what it is and focus on those things.

9. Improve the Most Important Things First 

Identify your short comings head-on. Admit it and then get help to improve your skills and performance, or hire individuals that can complement your skills. We are not all good at everything and recognizing our shortcomings and utilizing other talents on the team makes for a great combination.

10. Visualize the Future 

In as much detail as possible, describe the ideal organization and its people. Get advice on how to build this structure and document it. What is written is achieved!

Practice these steps and energize you and your organization’s inner powers despite the outer pressures!

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Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Durkin has over 25 years experience in finance, direct sales, international marketing and training and development. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people. She authored “The Loyalty Factor: Building Employee, Customer and Brand Loyalty,” and the newly released “The Power of Magnetic Leadership: It’s Time to Get R.E.A.L.

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