25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.
ICMI Call Center Demo and Conference Early Registration Deadline Fast Approaching. Dianne Durkin to Present!
September 3, 2013- The Early Registration deadline of Sept. 8, 2013 for the upcoming ICMI Call Center Demo and Conference to be held on October 21-23, 2013 is just five days away!
Dianne Durkin, President and Founder of Loyalty Factor, a specialized consulting firm, will deliver the preconference workshop "Psychology of Coaching."
Effective coaching is a key method for increasing productivity and profitability in an organization, but getting it right can be tricky. In this interactive workshop session attendees will learn a systematic five-step coaching process for intrinsically motivating their employees. Dianne Durkin will explore how leaders can use questions as their most powerful asset, and how to provide feedback which supports and empowers employees while building trust and enhancing relationships. This coaching process will encourage employees to enhance individual performance and increase their contributions to the team. Attendees will leave with action plans they can implement immediately!
Don't miss your chance to attend this great, informational conference and be a part of Dianne's workshop "Psychology of Coaching"! For more information and to attend the ICMI 10th Annual Call Center Demo and Conference, visit the conference website at : http://www.icmi.com/CCDemo.
For more information on Dianne, or to speak with her directly, contact Loyalty Factor at 603-334-3401.