• If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • The brighter you are, the more you have to learn.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Learn something every day. Never stop learning.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • Companies Don’t Solve Problems.
    People Do.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

Press Releases

Dianne Durkin to Deliver Session at SHRM Talent Management Conference

February 27, 2014 – Portsmouth, NH

Loyalty Factor is pleased to announce their President and Founder, Dianne Durkin, will be speaking at the upcoming SHRM Talent Management Conference on April 30, 2014 in Nashville, TN.

The Society for Human Resource Management is the leading provider of resources to serve the needs of HR professionals and advance the professional practice of human resource management. The SHRM Talent Management Conference is designed specifically for recruiters and talent management professionals and gives them the tools, resources, innovations and solutions to move their human capital strategies to the next level. 

Dianne Durkin will be presenting her very popular topic: Supercharge Your Organization by Hiring for A+ Attitudes. In this presentation, Ms. Durkin explores how hiring managers and human resource professionals can focus their efforts to hire employees with the best attitudes. Research shows that 72% of all HR and hiring managers base their hiring decisions on skills and experience despite the fact that the majority of new hire failures are due to attitudinal issues.

Ms. Durkin will offer hiring managers a plan to establish universal questioning strategies to uncover attitudes that match the corporate culture and lead to long-term engagement. She will discuss the costs associated with hiring the wrong attitude. Durkin will also explain how to read between the lines to uncover positive attitude and create an interviewing standard for all your hiring managers to utilize.  

To register for the SHRM Talent Management Conference and attend Dianne Durkin’s session, visit:  http://conferences.shrm.org/talent-conference/registration-information

Dianne Durkin is available for your next corporate meeting or event. She offers a wide-range of leadership topics. For more information, or to book Dianne, visit www.loyaltyfactor.com

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