• Leadership is being the best you can be, and helping others be the best they can be.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • The brighter you are, the more you have to learn.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Learn something every day. Never stop learning.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Companies Don’t Solve Problems.
    People Do.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

Press Releases

Dianne Durkin of Loyalty Factor to provide educational session at Devine Millimet Law Firm!

February 19, 2014 - Loyalty Factor is pleased to announce Dianne Durkin, dynamic International speaker, has been asked to present her motivational topic “The Magnetic Power of Organizational and Personal Brand” at the NH based law firm: Devine Millimet.

For over 60 years Devine Millimet attorneys have offered legal counsel to businesses and individual clients throughout New Hampshire and all of New England. Their attorneys handle legal issues for businesses of all types, health care institutions, individuals, energy and telecommunication providers, non-profit organizations, and businesses and industries seeking help with environmental, real estate, and land use challenges.

In “The Magnetic Power of Organizational and Personal Brand” Durkin will:

  • Explain how to recognize your individual magnetic features and how to utilize these to take responsibility and control your destiny.
  • Describe a 5 step relationship process to developing corporate and personal brands.
  • Explore the power of influence marketing to your personal brand.
  • Discuss the magnetic qualities of building corporate loyalty.

Dianne Durkin offers a wide array of motivational topics for organizations of all sizes. To view Durkin’s most popular topics visit:  http://loyaltyfactor.com/Speaking-Engagements/keynote-topics.html

To book Dianne Durkin for your next corporate meeting contact Loyalty Factor at 603-334-3401.

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