• It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The brighter you are, the more you have to learn.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Learn something every day. Never stop learning.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Companies Don’t Solve Problems.
    People Do.

Press Releases

Dianne Durkin asked to Deliver Keynote at ASTD Chapter Leaders Conference

Dianne Durkin asked to Deliver Keynote at ASTD Chapter Leaders Conference

Loyalty Factor is pleased to announce that Dianne Durkin has accepted an opportunity to present a keynote address at the upcoming ASTD Chapter Leaders Conference October 24-26 in Crystal City, VA.  

The ASTD Chapter Leaders ConferenceThis annual conference is exclusively for ASTD chapter leaders! Current and upcoming board members are invited to attend this conference to network with fellow chapter leaders and share best practices for running an ASTD chapter. Get to know the members of the ALC Program Advisory Committee, which is comprised of ASTD chapter leaders.This annual conference is exclusively for ASTD chapter leaders! Current and upcoming board members are invited to attend this conference to network with fellow chapter leaders and share best practices for running an ASTD chapter. Get to know the members of the ALC Program Advisory Committee, which is comprised of ASTD chapter leaders. is exclusively for ASTD chapter leaders! ASTD allows both current and upcoming board members to attend to connect with other chapters and discuss best practices.

Dianne Durkin will present her keynote: The Power of Magnetic Leadership: Energize Your Chapteron October 25 at 9:30. In addition, Dianne will present a featured session on October 26 entitled Attracting and Retaining the New Generation.

 

The Power of Magnetic Leadership: Energize Your Chapter will enlighten attendees with the principles of Magnetic Leadership. Attendees will learn creative and innovative methodologies of magnetism that empower, engage, and retain members, as well as create a passion for continual growth and improvement.

Attendees of Dianne’s session will understand how to create a responsibility-based culture where individuals embrace innovation and creativity to achieve the goals and objectives of their chapter and gather engagement and empowerment techniques that will inspire productivity and drive results.

To have Dianne Durkin inspire your audiences as a keynote, contact Loyalty Factor at 603.334.3401 or This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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