• First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Companies Don’t Solve Problems.
    People Do.

  • The brighter you are, the more you have to learn.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • Learn something every day. Never stop learning.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

MS. NH SR America

Nashua Telegraph - Senior Class - Beyond Beauty

Monday, November 16, 2009
Corey Perrine
Diane Durkin, 62, of Portsmouth, is confident, to say the least. A few years ago she wanted to compete in a golf tournament in Rye, so she learned the sport. Hours upon hours of practice later, she won the tournament. Not just once: four years in a row to be exact. Three of those times were in the senior division (50 and older) and one year in the regular division. “No matter what I do I’m going to be really good at it,” Durkin said.

Another challenging opportunity arose. While looking in the newspaper last fall she noticed an advertisement for the Ms. Senior New Hampshire beauty pageant. Her friend egged her on. Durkin thought back then, “I can’t do this, I have no talent.” Eventually, with enough convincing, she entered. “I wasn’t nervous at all,” Durkin said. “I was like, ‘Hey, it’s just a lark,’… I just thought I was going to have fun with it and that’s what I did.”

What started as “Sunday afternoon fun” gave Durkin a full-time, part-time gig on the side. “I thought I had a pretty good chance,” she said. Next thing you know she’s juggling work during the day and pageant queen duties at night. “The biggest thing I learned about myself was how flexible I really am,” Durkin said. “I knew I was flexible before, but I learned how to juggle from going from consulting with a CEO or involved in a press conference to an assisted-living facility and make that as seamless as possible.”

During her year-long reign as Ms. Senior New Hampshire, she’s conducted variety shows at dozens of senior-living facilities, been a guest on a handful of radio and TV shows, accumulated miles in parades, and been involved with fashion shows and other public events. However, at the end of the day she’s just like you and me, she said. Her vices are nachos and chocolate.

In a week she will pass on her full-time duties to a new winner, but she will always be involved as past winners and contestants are called to be involved whenever they can. “It’s a lifelong responsibility,” Durkin said.

Her next challenge will be finding her soul mate. However, she knows she can be intimidating. “He’s got to be younger than me. My doctors tell me I have the organs of a 38 year-old and the energy of a 18 year-old; most people can’t keep up with me,” Durkin said with a laugh.

“I just know that will happen; in time, it will happen.”

The bigger question is: Is there a man out there willing to accept that challenge? The Ms. Senior NH Pageant will be at 1 p.m. Sunday, Nov. 22 at the Derryfield Performing Arts Theatre on River Road in Manchester.

If you have a senior story or issue to tell, about a different topic other than the one above, please contact Corey Perrine at 594-6466 or e-mail him at This email address is being protected from spambots. You need JavaScript enabled to view it..

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