• The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • The brighter you are, the more you have to learn.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • Companies Don’t Solve Problems.
    People Do.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • Learn something every day. Never stop learning.

  • Leadership is being the best you can be, and helping others be the best they can be.

Radio Interviews

April 2nd
Blog Business World - Listen to Interview

March 7th
HispanicMPR - Listen to Interview

January 15th, 2013
Central Valley Business Times

January 7th, 2013
NH Women in Business Radio Show

September 15th, 2012
HR Power Hour with David Ciullo

November 28th, 2011
Seacoast Business Connection radio Show WSCA 106.1 FM

July 12th, 2011
Voice America - From Corporate to Conscious

June 30th, 2011
Experience Pros Radio Show AM 560 KLZ 
* Dianne's Segment Begins At The 35 Minute Mark

June 26th, 2011
Clear Channel Radio - Public Affairs Show Seacoast Sunday Morning w/Kelly Brown – The Loyalty Factor

May 16th, 2011
WSMN 1590 AM - Kevin Willet Radio Show – The Loyalty Factor

March 28, 2011
WebTalkRadio - Real Issues No BS - Magnetic Leadership

September 22, 2009
WKXL radio interview - Coffee Chat: 12 Ways to Live to 100

August 18, 2009
WKXL radio interview - Coffee Chat: Dianne Durkin Miss New Hampshire Senior America

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