• 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Companies Don’t Solve Problems.
    People Do.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • Learn something every day. Never stop learning.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • The brighter you are, the more you have to learn.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

CBS Moneywatch - When a College Degree Will Make or Break Your Job Search

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When a College Degree Will Make or Break Your Job Search

By Matthew Rothenberg, TheLadders | Aug 12, 2010

The Government Accounting Office is getting tough with for-profit colleges, institutions the government claims have made a killing off of mid-career people going back to school. The GAO report found evidence of deceptive or aggressive marketing techniques at every one of 15 for-profit schools it surveyed, including Westwood College, Corinthian Colleges, the University of Phoenix, Education Management Corp. and Kaplan Higher Education.


The Washington Post reports that Westwood, a career college company based in Denver with 17 campuses, has announced it will “implement a compensation policy more restrictive than the current regulations permit by converting its admissions representatives’ compensation to fixed salary effective August 21, 2010, thereby eliminating enrollment targets as a component of compensation.” The move is intended to assuage the accusations that the school is trolling the unemployed.

 

What will that college degree do for you on the job hunt? In a story titled “Finding a Job Without a College Degree,” Debra Donston-Miller talked to job seekers and career pros about the obstacles you may face without those letters on your resume.

 

Bruce Hurwitz, president and CEO of Hurwitz Strategic Staffing, said he sees this issue come up regularly. “Every time I have tried to get a client to waive the college-degree requirement in light of the candidate’s exemplary work experience, I have been refused,” he said. “They almost always say that it is their policy that all employees have at least a college degree.”

 

Such jobs now account for most of the economy. Nearly 60 percent of American jobs now require at least a bachelor’s degree, according to “Help Wanted: Projections of Jobs and Education Requirements Through 2018,” a June 2010 report released by the Center on Education and the Workforce at Georgetown University. That number jumped from 28 percent in 1973 to 59 percent in 2008 and is expected to rise to 63 percent over the next decade, the report said. So should candidates without degrees give up the chase? Not necessarily, experts say.

 

“I believe that employers want the right person for the job,” consultant Karla Porter, director of workforce development and HR for the Greater Wilkes-Barre Chamber of Business and Industry, told Donston-Miller. “They’re not looking for a certificate, a degree, a piece of paper; they are looking for a solution provider. If there is a person who can do that for them and has a proven track record and can show what they’ve accomplished for other companies, I believe they will be considered.”

 

The key is structuring your resume to highlight your real-world accomplishments. “To replace the college-degree situation on a resume, the person needs to stress the results they have been able to achieve due to their extensive experience,” according to Dianne Durkin, president and founder of Loyalty Factor, a consulting and training firm.

 

Porter agreed: “Make sure the resume is very, very well done. “If it’s not, it will go to the ‘C’ pile.”

 

http://moneywatch.bnet.com/career-advice/blog/career-management/when-a-college-degree-will-make-or-break-your-job-search/3435/

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